Pushpa Copping
Meadowbrook,QLD
Summary
I have worked as a focused Cleaner providing consistent and high-quality cleaning services with outstanding results for seven years. I am dedicated to exceptional performance and quality standards. I am trustworthy, reliable and hardworking. Dedicated to creating comfortable and clean environment for clients. Highly organized with strong customer satisfaction focus. Willingness to take on added responsibilities to meet team goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. I am looking to expand my knowledge into a new field of work for more stability and a long term career.
Overview
17
17
years of professional experience
Work History
Residential Cleaner
Self Employed
07.2014 - Current
- Improved client satisfaction by providing thorough cleaning services tailored to individual preferences and needs.
- Enhanced residential cleanliness through meticulous attention to detail and adherence to sanitary standards.
- Reduced allergens in homes with diligent dusting, vacuuming, and air filter maintenance tasks.
- Streamlined cleaning processes for increased efficiency and customer satisfaction by utilizing effective time management strategies.
- Maintained a high standard of quality control by consistently meeting clients'' expectations for cleanliness and professionalism.
Customer Care Consultant
Telstra
01.2014 - 07.2014
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Resolved complex customer issues, ensuring a positive and efficient experience.
- Streamlined communication with clients, leading to improved relationships and increased retention rates.
- Collaborated with cross-functional teams to identify areas for improvement in customer service processes.
- Developed customized solutions for clients, resulting in higher satisfaction rates and repeat business.
Cashier
Woolworths
01.2007 - 03.2008
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintain balanced cash drawer, ensuring accurate accounting at end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
Education
Certificate III - Business Administration Medical
Tafe Queensland
Loganlea, QLD11.2015
Diploma of Tourism - Tourism
Tafe Queensland
Flight Centre Academy01.2014
Diploma of Applied Fashion Design - Fashion Design
TAFE Queensland
09.2012
High School Diploma -
Brisbane Distance Education
Brisbane, QLD10.2008
Skills
- Chemical Handling
- Quality Assurance
- Deep Cleaning Expertise
- Maintenance
- Attention to Detail
- Willingness to Learn and adapt
- Reliable
- Organized
- Professionalism
- Customer Service
- Exceptional Communicator
Timeline
Residential Cleaner
Self Employed
07.2014 - Current
Customer Care Consultant
Telstra
01.2014 - 07.2014
Cashier
Woolworths
01.2007 - 03.2008
Certificate III - Business Administration Medical
Tafe Queensland
Diploma of Tourism - Tourism
Tafe Queensland
Diploma of Applied Fashion Design - Fashion Design
TAFE Queensland
High School Diploma -
Brisbane Distance Education
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