Summary
Overview
Work History
Education
Skills
Personal Qualities
Timeline
Generic

Pushpa Mudalige

Summary

Responsible Technician with excellent troubleshooting, customer service and analytics skills coupled with more than [Number] years of experience. Highly effective in complying with safety requirements evidenced by zero work loss days. Broad skills in maintenance and bench builds. Diligent problem-solver with resourceful approach to challenges and organized style. Leverages [Area of expertise] expertise to manage job functions. Excellent communicator with focus on results. Enthusiastic individual experienced in analyzing issues on service calls and finding effective solutions. Offering engaging and pleasant personality with expertise building customer relationships. Outstanding diagnostics skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.

Overview

22
22
years of professional experience

Work History

Lead Technician-Home Security and Smart Home

RACV
08.2018 - Current
  • Improved equipment efficiency by conducting regular maintenance and implementing upgrades.
  • Optimized workflow for enhanced productivity by streamlining processes and providing technical guidance to team members.
  • Enhanced system reliability with thorough troubleshooting and root cause analysis of technical issues.
  • Increased customer satisfaction, ensuring timely resolution of service requests through effective communication and problem-solving skills.
  • Demonstrated to customers proper methods for operating equipment after it had been installed.
  • Researched and implemented new technologies and equipment.
  • Tested systems, noting issues and completing preventive maintenance.
  • Completed job reports and logs immediately following service calls.
  • Maintained quality assurance and customer satisfaction objectives.

Working Director

Sri Choice Pty Ltd
06.2014 - Current
  • Increased company revenue by streamlining processes and implementing cost-saving measures.
  • Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
  • Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
  • Improved project efficiency with strategic planning, resource allocation, and time management practices.

Telecom Technician

Skybridge
01.2009 - 01.2016
  • Increased customer satisfaction by efficiently diagnosing and repairing telecommunication equipment issues.
  • Reduced response time for service calls by effectively prioritizing tasks and managing workload.
  • Consistently met deadlines for installations, contributing to overall team success and positive client relations.
  • Streamlined processes within the technical support team, resulting in increased productivity and improved customer experience.
  • Installed wiring, cabling and networking hardware on customer premises.
  • Performed preventive maintenance of telecommunications equipment.
  • Performed periodic system upgrades and maintenance to meet industry standards.
  • Provided training to customers to enhance use and understanding of network systems.
  • Installed and configured new devices and system components.

Electrician Helper

Mat Electrics
03.2007 - 03.2010
  • Enhanced electrical system safety by assisting in the installation and maintenance of wiring, conduits, and fixtures.
  • Supported project completion timelines by efficiently collaborating with lead electricians to execute tasks as per schedule.
  • Improved workplace organization by maintaining a clean and hazard-free environment for all team members during projects.
  • Increased productivity by promptly preparing necessary tools and equipment for each job, ensuring timely task execution.

IT Manager

Compass International
01.2005 - 01.2007
  • Improved network efficiency by implementing new server configurations and optimizing system operations.
  • Enhanced IT infrastructure security with regular vulnerability assessments and proactive patch management.
  • Reduced downtime by promptly addressing hardware and software issues, ensuring minimal impact on business operations.
  • Streamlined processes through the automation of routine tasks, increasing team productivity and reducing manual effort.

Network Administrator

Lanka Bell Pty Ltd
01.2002 - 01.2005
  • Improved network efficiency by implementing and managing system updates and patches.
  • Enhanced network security through installation, monitoring, and maintenance of firewalls and antivirus software.
  • Reduced downtime with proactive identification and resolution of IT issues.
  • Optimized server performance by conducting regular audits, identifying areas for improvement, and implementing necessary upgrades.
  • Installed, configured and supported local area network (LAN), wide area network (WAN) and Internet system.
  • Maintained network hardware and software and monitored network to support network availability to end users.
  • Performed day-to-day LAN and WAN administration, maintenance, and support.
  • Backed up company data to distributed storage centers to avoid massive data loss.
  • Assisted IT staff on troubleshooting issues and closing calls.

Education

Associate Degree - Telecommunication And Electronic Engineering

Institute of Engineering Science
Sri Lanka
01.2002

Skills

ACMA Cabling Licence with SOC Endorsements

White Card

EWP Licence

Confined Space Licence

Completed D Grade Electrical Licence

Personal Qualities

in my 20 plus year career in the the industry of Telecommunication, Electronics and IT. i was able to smoothly transission from one catogiry toother.

Timeline

Lead Technician-Home Security and Smart Home

RACV
08.2018 - Current

Working Director

Sri Choice Pty Ltd
06.2014 - Current

Telecom Technician

Skybridge
01.2009 - 01.2016

Electrician Helper

Mat Electrics
03.2007 - 03.2010

IT Manager

Compass International
01.2005 - 01.2007

Network Administrator

Lanka Bell Pty Ltd
01.2002 - 01.2005

Associate Degree - Telecommunication And Electronic Engineering

Institute of Engineering Science

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Pushpa Mudalige