Robert Miller
Eltham
Summary
Dynamic Field Supervisor with over 25+ years of industry experience.
With extensive experience across the NBN and Telstra networks, from design, construct to activation and restoration.
A demonstrated background as a Field Supervisor with experience in overseeing daily operations, ensuring targets are met, and strict adherence to safety and quality compliance.
Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with team members and external stakeholders. Focused on supporting team success and achieving positive results.
Overview
3
3
years of professional experience
Work History
Field Supervisor
Ventia Services Group
Melbourne
06.2022 - Current
- Lead a team of 50+ Field Technicians performing service activation, assurance, and civil tasks on the NBN network.
- Manage day-to-day NBN simplex work orders, driving high completions and EU satisfaction.
- Supervise complex work orders, evaluate excavation and DBYD plans, and sign dig permits. Supervise the removal of asbestos.
- Ensure that technicians have appropriate tools, test equipment, materials, and training to complete the task.
- Resolve field issues promptly, minimizing customer delays, and minimizing costs.
- Analyze EU feedback regarding the quality of service provided by field personnel.
- Evaluate team and individual performance metrics, provide feedback, and recommendations for improvements.
- Conduct weekly on-site and desktop quality and HSE audits.
- Conduct monthly toolbox meetings.
- Investigate accidents or incidents that occur in the workplace, and document findings within the required timeframes.
- Review, amend, and approve SORs for RCT submissions.
Construction Specialist
Telstra InfraCo
- Field design and construct HFC, FTTN/C/B, and fibre networks for the NBN rollout.
- Review construction packs prior to release to delivery partners.
- Present review results to Project Engineers and Construction Managers.
- Provide design and construction advice on HFC MDUs.
- Conduct field walkouts with project engineers and field supervisors.
- Monitor project progress, investigate variations, and escalate performance or resource issues to Project Managers.
- Negotiate and resolve access and construction issues with local authorities, utilities, and private landholders.
- Provide technical field support to field supervisors and civil contractors, and resolve complex construction issues.
- Supervise and educate contractors, promote safe work practices, site setups, and traffic and pedestrian management.
- Supervise and educate contractors in the removal of ACM pits, and ensure all legislative requirements are met.
- Complete quality and HSE audits on contractors.
- Represent Telstra at contractor toolbox meetings, promoting HSE and quality compliance to sub-contractors.
PDSA Field Specialist
Telstra Corporation Pty Ltd
- Field Design and validation for FTTN, FTTP,C and FTTB networks.
- Validate field designs for FTTN, FTTP and FTTB cabinets, relocate and redesign as required. Ensure all NBN design standards are met.
- Check duct allocation and confirm duct capacity, maximize the use of existing ducts and minimize new build, redesign as required.
- Supervise rod and rope teams.
- Monitor and promote safe site setup, traffic and pedestrian management with Sub-contractors and IWF staff.
- Perform HSE and quality audits.
- Present toolbox meetings to sub-contractors and IWF staff.
ESD Communication Technician
Telstra Corporation Pty Ltd
- Responsible for end-to-end fault restoration and installation of telephony and data-based products.
- Perform work in installation and maintenance activities across the CAN (Customer Access Network), PGS and HFC (Hybrid Fiber Co-axial) network. FTTP, DOT (Digital Office Technology) and Telstra Plus services.
- Meet all field O H & S accountabilities.
- Ensuring broadband and PSTN (Public Switching Telephone Network) service appointments, SLAs (Service Level Agreements) and medical priorities are met.
- Coaching and mentoring of Trainee field staff.
- Management of my KPIs with support actions to address areas for improvement.
- Liaising with customers to ensure complaints are resolved and issues escalated.
- Identifying improvements that will provide better customer service and NPS results.
- Maintaining Telstra’s database utilizing the NPAMS, GDD, Redline Mark Up’s and TOMS systems via Toughbook.
- Liaise with ESD fault managers and internal/ external stakeholder.
- Installation and maintenance of Telstra’s FTTP.
- Commissioning and maintenance of a full range of PGS (pair gain systems).
- Remediation of DA’s includes testing, validation and scoping of the distribution network.
- IB cable installation and maintenance.
- Pole and aerial network cable installations.
- Meet all Telstra field OH & S accountabilities.
Cable Jointer
Telstra Corporation Pty Ltd
- Cable jointing within the customer access network.
- Full range of cable jointing practices.
- Complex and simplex cable re-arrangements.
- Pillar cutovers.
- Large and small cable replacements & repairs.
- DA upgrades.
- New estate commissioning.
- Validate and amend cable plans as required.
- Meet all field OH & S accountabilities.
Constructor/Repairer
Telstra Corporation Pty Ltd
- Construction of Telstra external plant.
- Install pit and pipe and cable using all types of Telstra construction methods (Trenching, boring, plough).
- ACM pit removals.
- Operate mechanical aids (backhoes/excavator’s, Borer, Trencher, Skid steer loaders and winches).
- Delivering mechanical aids and materials to work sites using trucks and trailers.
- Delivering/removing soil and rock to work sites using a Tipper & trailer.
- Drive and operate bucket and winch trucks.
Skills
- 25 years of industry experience
- Copper, Fibre, HFC, FTTN/C/B experience
- Field supervision
- Network design and construction
- Technical support
- Quality assurance
- HSE compliance
- Customer service
- Excellent communication
- Key relationship management
- Stakeholder engagement
- Conflict resolution
- Training and mentoring
- Asset location: Identify, locate, and protect underground services
- Supervise asbestos removal
- White card
- HC truck licence
- ACMA cabling licence
Training
- Identify, locate and protect underground services
- Supervise Asbestos removal
- White Card
- Heavy Combination Driver’s license
- ACMA Cabling License
References
References available upon request.
Timeline
Field Supervisor
Ventia Services Group
06.2022 - Current
Construction Specialist
Telstra InfraCo
PDSA Field Specialist
Telstra Corporation Pty Ltd
ESD Communication Technician
Telstra Corporation Pty Ltd
Cable Jointer
Telstra Corporation Pty Ltd
Constructor/Repairer
Telstra Corporation Pty Ltd
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