Pushpinder Kaur
Truganina,VIC
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviours, understanding customer desires, ad providing customized solutions to build loyalty. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
5
5
years of professional experience
Work History
Customer Attendant
Big Nick's Pizza & Kebab
07.2019 - Current
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
- Greeted customers entering store and responded promptly to customer needs.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Learned other teammates' work tasks to train as backup.
- Demonstrated knowledge of menu items and corresponding ingredients.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with returns, refunds and resolving transaction issues.
- Performed cash, card and check transactions to complete customer purchases.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Managed numerous customer calls per day.
Kitchen Hand Volunteering
St Vincent De Paul Centre
04.2022 - 07.2022
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Chopped vegetables, cut up fruit, and prepared sauces when kitchen staff was busy.
- Managed time to juggle multiple tasks simultaneously with ease.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
- Followed recipes and chef instructions to prepare food correctly.
- Learned other teammates' work tasks to train as backup.
- Labeled and stored all food items correctly and checked expiration dates routinely.
Volunteer
St Peter's Primary School
05.2018 - 08.2018
- Communicated with staff members to stay informed about volunteer opportunities and events.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Maintained clean, neat, and operational facilities to serve program needs.
- Tutored at various competency levels to help people with reading, math and writing skills.
- Prepared materials for class activities and art projects.
- Participated in group activities with students to build teamwork and foster healthy relationships.
- Helped students with homework and gave additional tips on studying techniques.
- Assisted with organization and supervision of after-school activities for students.
Education
Bachelor of Legal And Dispute Studies - Legal Studies
RMIT University
Melbourne, VIC10.2024
Skills
- Customer Safety
- Microsoft PowerPoint
- Credit Card Payment Processing
- Microsoft Excel
- Active Listening
- Stocking and Replenishing
- Problem-Solving Ability
- Closing Sales
- Money Handling Abilities
- Critical Thinking
- Training Junior Team Members
Languages
English
Native or Bilingual
Punjabi
Native or Bilingual
Hindi
Professional Working
Timeline
Kitchen Hand Volunteering
St Vincent De Paul Centre
04.2022 - 07.2022
Customer Attendant
Big Nick's Pizza & Kebab
07.2019 - Current
Volunteer
St Peter's Primary School
05.2018 - 08.2018
Bachelor of Legal And Dispute Studies - Legal Studies
RMIT University
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