Hi, I’m
PUTERI AATINA DIYANNA MASDUQI
Roleystone,Australia
Summary
Experienced Courier Delivery Driver with a strong background in business studies with a decade of customer service expertise. I'm fluent in English, Malay, and Indonesian and recognized with the "Extra Mile Award" for exceptional service. Seeking a role that offers long-term stability, and better alignment with personal values and long-term goals also challenges myself with new challenges and learning opportunity.
Overview
15
years of professional experience
Work History
Twine Residence (Several Locations)
In-House Nanny/ Carer
09.2017
Job overview
- Provide attentive and compassionate care for children in a private household setting
- Create a safe, nurturing, and stimulating environment for children to thrive
- Cooks and serves nutritious meals and snacks for children, adhering to any dietary restrictions
- Assist with daily routines, such as dressing, bathing, and bedtime rituals
- Transport children to and from school, appointments, or extracurricular activities as needed
- Perform light housekeeping duties related to children's care, such as tidying up play areas and washing dishes used during meal times
- Communicate regularly with parents to provide updates on children's activities, progress, and any concerns
- Build positive and trusting relationships with children and their families, fostering open communication and collaboration
- Maintain confidentiality and respect the privacy of the family's home and personal information.
Amazon Flex
Courier Delivery Partner
10.2021 - Current
Job overview
- Loading items and/or packages from Amazon's warehouse
- Complying strictly with all transportation laws, guidelines, and/or regulations and ensuring that a safe driving record is maintained
- Enhanced customer satisfaction through timely deliveries and professional communication with clients.
- Strictly adhering to assigned routes and following time schedules.
Startrack Courier
Premium Delivery driver
05.2022 - 02.2024
Job overview
- Safely loading your vehicle with freight for your deliveries with at the facility
- Planned the delivery and pick-up route to ensure the day's productivity
- Completing your own daily vehicle safety check
- Returning to the station to unload pick-ups.
KidzBiz On Monash
Early Childhood Assistant
01.2020 - 01.2021
Job overview
- Assisting qualified educator on daily learning experience for children
- Prepare weekly learning experience and activity
- Conducting learning experience according to the EYLF for children aged 3 to 5
- Assisting with light cleaning and housekeeping.
Child Australia
Early Childhood Assistant
02.2021 - 10.2019
Job overview
- Assisting qualified educators on daily learning experience for children
- Conducting learning experience according to the EYLF for children aged 3 to 5
- Assisting with light cleaning and housekeeping.
Oaks Cable Beach Sanctuary, Broome
Housekeeping & Common area cleaner
12.2018 - 02.2019
Job overview
- Performing cleaning tasks such as sweeping/vacuuming, mopping, and dusting
- Ensuring all the rooms are clean and cared for according to the standards
- Checking and ensuring the stocking levels of all consumables items and restocking when needed
- When necessary, deal with reasonable customer complaints or requests professionally and patiently
- Making sure that all the equipment is not inadequate.
Sudong Sdn Bhd (Singtel Subsidary)
Customer Service Executive
03.2015 - 02.2017
Job overview
- Respond to and resolve customer queries through telephone or chat quickly and effectively
- Offer add-ons to increase value for customers
- Introduce customers to plans that might better suit their needs and close the deals
- Retain customers by providing suggestions that lead to short and long-term success
- Delight customers during every service interaction and build loyalty through providing amazing, personal customer support
- Work collaboratively with teammates or stakeholders to solve customer issues as quickly and as efficiently as possible
- Process orders and record details of customer interactions including actions taken
- Relay procedures and workflow flaws and improvements to supervisors and/or stakeholders
- Meet and/or exceed individual and team Key Performance Indicators (KPI)
- Solve for the customer's problem, not for your own convenience.
AIG Group Berhad
Business Processing Specialist
06.2012 - 12.2014
Job overview
- Develops metrics that provide data for process measurement, identifying indicators for future improvement opportunities
- Collects data to identify root cause of problems
- Measures performance against process requirements
- Aligns improvement to performance shortfalls
- May deliver presentations and training courses including measurement, analysis, improvement and control.
Symphony Life Berhad (Starhub Subsidary)
Customer Service Associate
01.2012 - 06.2012
Job overview
- Develops metrics that provide data for process measurement, identifying indicators for future improvement opportunities
- Collects data to identify root cause of problems
- Measures performance against process requirements
- Aligns improvement to performance shortfalls
- May deliver presentations and training courses including measurement, analysis, improvement and control.
Celcom Axiata Group
Customer Service and Sales Executive
06.2009 - 11.2011
Job overview
- Listening to customer concerns and providing information, answers, or responses
- Taking orders and processing billings and payments
- Obtaining and correctly recording customer information
- Reviewing and making changes to customer accounts
- Handling customer complaints and processing returns effectively
- Keeping records of customer interactions
- Ensuring customer satisfaction or referring customers to supervisors
- Identifying opportunities to up-sell other products and services.
Education
MARA INSTITUTE OF TECHNOLOGY
DIP. IN INFORMATION MANAGEMENT
PROFESSIONAL INSTITUTE OF BAITULMAL
CERTIFICATE IN BUSINESS STUDY
TECHNICAL and VOCATIONAL HIGH SCHOOL
MALAYSIA HIGH EDUCATION CERTIFICATE ( EQUVALENT Y12)
Skills
- Exceptional customer service
- Call center experience
- Interpersonal Sensitivity
- Conflict Resolution
- Time Management
- Creative Thinking and Leadership
- Microsoft Office
- Excellent people skills
- Rapport and relationship building
Languages
English
Bahasa Melayu
Bahasa Indonesia
Working Rights
Unlimited working rights (Bridging Visa A - Subclass -010)
Availability
Immediately
Covid Vaccination
Covid 19 vaccination
White Card
White card - willing to obtain
Desired Role
Seeking a role that offers long-term stability and better alignment with personal values and long-term goals also challenges me with new challenges and learning opportunities.
Referral
Referral Available upon request.
Personal Information
Driving License: WA Driving Licence - Class C
Awards
Extra Mile Award
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
Driver of the month - Startrack Courier
Extra Mile Awards - Sudong Sdn Bhd
Timeline
Premium Delivery driver
Startrack Courier
05.2022 - 02.2024
Courier Delivery Partner
Amazon Flex
10.2021 - Current
Early Childhood Assistant
Child Australia
02.2021 - 10.2019
Early Childhood Assistant
KidzBiz On Monash
01.2020 - 01.2021
Housekeeping & Common area cleaner
Oaks Cable Beach Sanctuary, Broome
12.2018 - 02.2019
In-House Nanny/ Carer
Twine Residence (Several Locations)
09.2017
Customer Service Executive
Sudong Sdn Bhd (Singtel Subsidary)
03.2015 - 02.2017
Business Processing Specialist
AIG Group Berhad
06.2012 - 12.2014
Customer Service Associate
Symphony Life Berhad (Starhub Subsidary)
01.2012 - 06.2012
Customer Service and Sales Executive
Celcom Axiata Group
06.2009 - 11.2011
MARA INSTITUTE OF TECHNOLOGY
DIP. IN INFORMATION MANAGEMENT
PROFESSIONAL INSTITUTE OF BAITULMAL
CERTIFICATE IN BUSINESS STUDY
TECHNICAL and VOCATIONAL HIGH SCHOOL
MALAYSIA HIGH EDUCATION CERTIFICATE ( EQUVALENT Y12)
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