PYONIE TAYLOR
COOMA
Summary
Motivated and enthusiastic individual with a strong ability to quickly grasp new concepts and pay close attention to detail. Excited about the opportunity to expand skill set, take on new challenges, and make a positive impact within a collaborative team environment.
Overview
7
7
years of professional experience
Work History
Customer Service Officer
QantasLink/Star Aviation
10.2024 - Current
- Deliver check in services on behalf of Star Aviation and its Airline customers
- Compare information on tickets with passenger data to ensure it all matches and is correct
- Check bookings and issue boarding passes
- Educate passengers about airport security protocols and luggage allowances
- Safely direct passengers to the correct gate for their flight
- Ensure the safe and secure operation of all equipment
- Perform boarding gate duties including public announcements as per our clients requirements
- Complete passenger marshalling duties maintaining a safe and secure environment as per our clients requirements
- Action basic administration duties
Qualified Pharmacy Assistant
HOOKS PHARMACY
04.2023 - Current
- Meet and greet pharmacy customers
- Operate retail equipment
- Accept prescriptions for dispensing
- Assist customers with their medication needs, demonstrating excellent customer service
- Process payments and invoices for prescriptions and medications
- Receive phone calls, assist customers with enquires and ensure the calls are forwarded to the correct team member
- Open incoming mail and respond or distribute appropriately on Gmail
- Maintaining appropriate stock levels in a neat, clean, safe and orderly manner
- Assisted in upselling of products
- Handling monetary transactions
Bartender
COFFEYS HOTEL
10.2022 - 03.2023
- Prepare alcohol or non-alcohol beverages for customers
- Greet and interact with customers
- Cash handling
- Restock and replenish bar inventory and supplies
- Check customer identification and confirm it met legal drinking age
- Working tab and keno
- Relevant training certificate
- Comply with all food and beverage regulations
Guest Service
ALTAIR MOTEL
02.2022 - 10.2022
- Performed cleaning assignments and services in hotel rooms, hallways and common areas
- Received and assisted guests at the entrance to the establishment
- Follow and stay updated with all health and safety regulations
- Polishing and dusting all furniture
- Report any damages, maintenance problems, safety issues and potential hazards to meet safety code procedures
Retail Assistant
SMART DOLLAR
05.2021 - 01.2022
- Demonstrated excellent customer service skills
- Managed product transactions
- Resolved customer conflicts, ensuring customer satisfaction
- Provided product information
- Organised and sanitised checkouts and aisles
Hospitality Worker
KFC COOMA
02.2018 - 09.2018
- Customer Service
- Cleaning
- Food Preparation
- Communication
- Cash Handling
Education
Customer Service Officer Training
Qantas Head Office
Sydney, NSWCert II - Community Pharmacy
The Pharmacy Guild of Australia
Cooma, NSWCert II in Skills For Work And Vocational Pathway
TAFE NSW
Cooma, NSWMonaro High School
Cooma, NSW06-2019
Skills
- Communication skills
- Attention to detail
- Customer service
- Organisational skills
- Fast learner
- Flexibility
- Problem solving
- Time management
- Reliability
- Team work
Timeline
Customer Service Officer
QantasLink/Star Aviation
10.2024 - Current
Qualified Pharmacy Assistant
HOOKS PHARMACY
04.2023 - Current
Bartender
COFFEYS HOTEL
10.2022 - 03.2023
Guest Service
ALTAIR MOTEL
02.2022 - 10.2022
Retail Assistant
SMART DOLLAR
05.2021 - 01.2022
Hospitality Worker
KFC COOMA
02.2018 - 09.2018
Customer Service Officer Training
Qantas Head Office
Cert II - Community Pharmacy
The Pharmacy Guild of Australia
Cert II in Skills For Work And Vocational Pathway
TAFE NSW
Monaro High School
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