Qaasim Janif
St Johns Park,Australia
Summary
Dynamic customer service professional with proven sales techniques. Adept at problem-solving and effective communication, I consistently exceeded sales targets while fostering strong client relationships. My technical expertise in battery diagnostics and installations enhances customer satisfaction and drives repeat business. Committed to delivering exceptional service in fast-paced environments.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Salesperson
Super Start Batteries
Lansvale, NSW
11.2023 - Current
- Gained hands-on experience in a fast paced retail environment, developing strong sales and customer service skills.
- Assisted a wide range of customers by recommending appropriate products based on Vehicle specifications, other applications, usage needs and budgets.
- Handled full cycle sales transactions, including creating and reversing invoices for purchases, warranties and returns.
- Built rapport with walk-in clients and business accounts, contributing to repeat sales and positive customer relationships.
- Demonstrated technical expertise by testing batteries, diagnosing issues and performing on-site installations for vehicles, ranging from light passenger cars, commercial trucks and other heavy machinery.
- Maintained a well organized store layout, restocked inventory and packed bulk orders for corporate clients.
- Consistently met daily sales targets while ensuring customer satisfaction and product accuracy.
Customer Service Supervisor
Mobil Star Garage
Kaitaia, Northland NZ
01.2022 - 10.2023
- Learned to demonstrate great communication skills, patience, problem-solving, and adaptability skills.
- Analyzed feedback from customers to identify trends in order to improve the overall quality of services provided by the department.
- Demonstrated great leadership skills to solve problems for both customers and my fellow peers.
- Greeting of customers upon arrival, assisting with questions and inquiries.
- Operated the cash register, handled money, and gave change accurately.
- Stocked shelves with items, and ensured shelves were neat and organized.
- Performed regular maintenance of gas pumps and fuel tanks.
- Assisted in developing training materials for new hires as well as existing employees.
Customer Service Supervisor
Star Wash
Kaitaia, Northland NZ
01.2022 - 10.2023
- Monitored car wash bays and ensured all equipment was functioning properly and safely.
- Assisted customers with using payment systems and operating self-service wash features.
- Performed routine maintenance, including refiling products used for machines, and checking water pressure.
- Troubleshot minor mechanical issues and reported large problems to management.
- Maintained cleanliness of the facility, including vacuum stations, wash bays, and trash areas.
- Delivered friendly, helpful customer service, and ensured a positive user experience.
- Worked independently and managed tasks efficiently in a fast-paced outdoor environment.
CSR
Z Taipa
Taipa , Northland NZ
09.2020 - 01.2022
- Gained valuable experience in customer service and normal day-to-day retail operations.
- Operated the cash register, processed fuel and convenience store transactions, and assisted customers with questions regarding products and services
- Maintained a clean workspace within the store and forecourt areas.
- Learned how to handle basic equipment checks, follow safety procedures, and manage shifts with minimal supervision.
- Built strong communication skills, a sense of responsibility, and the ability to work efficiently in a fast-paced environment.
Education
Automotive Engineering -
Northtec
New Zealand12.2022
Kaitaia College Level 1, 2, 3 - NCEA Level 1, 2, and 3
Kaitaia College
Kaitaia, New ZealandSkills
- Effective communication
- Problem solving
- Adaptability
- Customer service
- Technical expertise
- Point of sale operation
- Team leadership
- Sales techniques
Certification
Certificate Of Level 3 Automotive Engineering
Languages
English
Native/ Bilingual
References
References available upon request.
Timeline
Salesperson
Super Start Batteries
11.2023 - Current
Customer Service Supervisor
Star Wash
01.2022 - 10.2023
Customer Service Supervisor
Mobil Star Garage
01.2022 - 10.2023
CSR
Z Taipa
09.2020 - 01.2022
Automotive Engineering -
Northtec
Kaitaia College Level 1, 2, 3 - NCEA Level 1, 2, and 3
Kaitaia College