Qi Liu
Summary
Aspiring to gain practical experience and contribute to the dynamic HR team at Marriott through a focused internship. Eager to apply my knowledge in human resource management, event planning, and client services to support talent acquisition, enhance employee engagement, and uphold Marriott's commitment to excellence in hospitality.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Chief Planner
Queensland Chinese Basketball Association (QCBA)
02.2023 - 02.2024
- Promotion & Planning: Spearheaded the promotional campaigns for the association, leading to increase in association membership
- Event Execution: Managed logistics and execution of basketball tournaments and related events, which raised the profile of the association in the local community
Client Executive
Visual China Group
02.2021 - 12.2021
- Business Development: Engaged with clients through various channels to explore new opportunities, resulting in increase in client engagement
- Client Retention: Managed existing accounts, increasing client retention rates through targeted relationship management strategies
- Project Management: Directed daily operations of client projects, ensuring on-time delivery and exceeding performance targets by consistently managing project timelines efficiently
- Client Administration: Streamlined client data management and contract administration processes, enhancing overall operational efficiency
Executive Lounge Receptionist Intern
Sheraton Tianjin Binhai Hotel
08.2017 - 01.2018
- Guest Services: Enhanced VIP guest experiences, contributing to improvement in guest satisfaction ratings for executive floor services
- Service Supervision: Implemented new service protocols which increased compliance to professional standards
- VIP Services: Provided personalized care to VIP guests, which was instrumental in increasing repeat guest visits
Managerial Assistant Intern
Paletto Italian Restaurant - The Ritz-Carlton, Shenzhen
07.2017 - 12.2017
- Event Planning: Organized and executed themed events which increased restaurant bookings during event evenings
- Translation: Facilitated communication between Italian culinary staff and local teams, improving kitchen efficiency and reducing order preparation time
- Reservation Management: Enhanced the reservation process, increasing overall restaurant occupancy
Education
Master of Tourism, Hotel and Event Management -
The University of Queensland
12.2023
Bachelor’s Degree - Digital Marketing & International Hotel Management
Les Roches Global Hospitality Education
01.2020
Skills
- Office Suite (Word, Excel, PowerPoint)
- Project scheduling
- Conflict management
- Risk management
- Customer relationship management (CRM)
- Team motivation
Certification
Responsible Service of Alcohol (RSA) Certification
Profile
Solid foundation in customer service, event planning, and exhibition management, ensuring seamless operational workflows., Fluent in English with advanced business communication skills, complemented by effective translation capabilities., Proven ability to perform effectively in complex scenarios, with a keen aptitude for analyzing and resolving challenges under pressure., Strong capacity for managing multiple tasks and resources efficiently, ensuring successful project delivery., Adept at working collaboratively within teams to meet and exceed shared objectives., Dedicated to exploring new concepts and methodologies, aiming to provide outstanding service and customer experiences through persistent professional development.
Languages
Chinese (Mandarin)
Native or Bilingual
English
Professional Working
Timeline
Chief Planner
Queensland Chinese Basketball Association (QCBA)
02.2023 - 02.2024
Client Executive
Visual China Group
02.2021 - 12.2021
Executive Lounge Receptionist Intern
Sheraton Tianjin Binhai Hotel
08.2017 - 01.2018
Managerial Assistant Intern
Paletto Italian Restaurant - The Ritz-Carlton, Shenzhen
07.2017 - 12.2017
Bachelor’s Degree - Digital Marketing & International Hotel Management
Les Roches Global Hospitality Education
Master of Tourism, Hotel and Event Management -
The University of Queensland
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