Qianqian MA
Summary
Proven Manager at Gourmet Tassie, adept in time management and cross-functional teamwork, significantly enhanced customer satisfaction and employee productivity. Expert in complex problem-solving and staff training, leveraging computer skills for efficient operations. Achieved notable improvements in service delivery and team motivation, reflecting a strong commitment to results and quality.
Overview
4
4
years of professional experience
Work History
Manager
Gourmet Tassie
Bellerive, TAS
08.2021 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Make Pizza and pastas
- prepare everything if need
- multiple task work
Housekeeper
Richmond Arms
10.2020 - Current
- Disposed of trash and recyclables each day to avoid waste buildup.
- Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
Education
Masters of Professional Accounting - Accounting
University of Tasmanian
08.2021
Bachelor of Hospitality - Hospitality Administration And Management
James Cook University
Brisbane , QLD09.2017
Skills
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Staff Training and Development
- Cross-Functional Teamwork
- Marketing
- Expense Tracking
- Customer Service
- Computer Skills
Timeline
Manager
Gourmet Tassie
08.2021 - Current
Housekeeper
Richmond Arms
10.2020 - Current
Masters of Professional Accounting - Accounting
University of Tasmanian
Bachelor of Hospitality - Hospitality Administration And Management
James Cook University