Qiaoyun (Christina) Huang
Mount Waverley,VIC
Summary
Bilingual undergraduate student at Monash University with five years of customer service experience and expertise in ticketing systems, specifically Humanitix. Proficient in English and Mandarin, with a track record of communicating effectively with a variety of clients. Proficient in POS systems, Adobe Illustrator and Photoshop basics. Known for reliability, punctuality, and creative problem solving. Demonstrate strong resilience to stress coupled with patience and empathy. Strong teamwork and collaboration skills. Aspire to leverage these skills and contribute to impactful projects during internship with Monash University partners.
Overview
5
5
years of professional experience
Work History
Shop Attendant
Colin's Catch Fish & Chips
01.2019 - Current
- Aided customers with inquiries regarding products.
- Provided excellent customer service, consistently receiving positive feedback from customers.
- Enhanced customer satisfaction by providing friendly and efficient service at register.
- Contributed to team-building efforts by collaborating with coworkers on tasks and initiatives.
- Managed approximately 15 incoming calls per working day from customers.
Supermarket Assistant
Besnew Mart
06.2023 - Current
- Streamlined product restocking, ensuring shelves remained full and visually appealing for customers.
- Addressed customer inquiries and concerns with patience and professionalism, fostering strong relationships.
- Enhanced customer satisfaction by providing prompt and friendly service at checkout.
- Handled cash transactions accurately while adhering to all security protocols for cash handling in place within store.
Ticketing Manager / Usher & FOH
Melbourne University Chinese Theatre Group
02.2023 - 11.2023
- Coordinated event set-up and promoter engagement on sales and ticketing issues related to events.
- Implemented procedures for day-to-day ticket processing, marketing initiatives, financial reporting and event promoter settlements.
- Arranged staffing hours for daytime and event shifts to accommodate event needs.
- Worked with events department to create and implement upsell opportunities for events.
Education
Bachelor of Science - Double Major in Pharmacology And Human Pathology
Monash University
Melbourne, VIC11.2025
High School Diploma -
Mount Waverley Secondary College
Mount Waverley, VIC11.2022
Skills
- Ticketing system (Humanitix) expertise
- English and Mandarin Bilingual
- POS Systems experience
- Fundamental in Illustrator and Photoshop
- Customer Service
- Reliability and punctuality
- Creative Thinking
- Teamwork and Collaboration
- Patience and Empathy
- Strong pressure bearing ability
Timeline
Supermarket Assistant
Besnew Mart
06.2023 - Current
Ticketing Manager / Usher & FOH
Melbourne University Chinese Theatre Group
02.2023 - 11.2023
Shop Attendant
Colin's Catch Fish & Chips
01.2019 - Current
Bachelor of Science - Double Major in Pharmacology And Human Pathology
Monash University
High School Diploma -
Mount Waverley Secondary College
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