Gabrielle Greenman
Portland,VIC
Summary
Dedicated, caring and adaptable worker who collaborates well within team, takes initiative within their roles and is passionate about creating a good work environment, with 3 years of experience in customer service, having held jobs in food service, retail and working with children.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Shop Attendant
Rebeccas Cafe
10.2021 - 03.2022
- Provided customer service in multiple areas of the store including taking coffee orders, serving cakes and slices, scooping ice cream and selling other various in-store items.
- Assisted in baking various cakes, slices and biscuits, and prepared several different types of sandwich baguettes and rolls.
- Manned the ice cream section of the shop, stocking display cases, packaging goods making cold drinks and serving ice cream.
Youth Program Assistant
South West Creative Practice
05.2022 - 06.2024
- Assisted program owner in organising and implementing group activities that would benefit children in their learning and social skills.
- Worked closely with neurodivergent children to help meet their needs and optimise their time at the program
- Assisted program owner with managing childrens safety both on site and off site
Retail Customer Service Worker
Khub Portland
04.2022 - Current
- Provided customer service whilst operating a register, working on shop floor and over the phone
- Used in store POS and PDT systems to assist with customer service and maintain accurate data records
- Decanted incoming stock, packed H-cages, shelved stock both on shop floor and in back storage, used initiative to organise on floor stock for optimal space as well as following planograms when needed
- Used store equipment such and ladders, clothing rails, pallet jacks and h-cages whilst maintaining a safe environment for myself and those around me
- Assisted with cash management and store closing & opening procedures
- Cleaned and organised both general merchandise and apparel to maintain an pleasant and easy to shop environment
Education
Brauer College
Warrnambool, VICBayview College
Portland, VICSouthwest Tafe
Warrnambool, VICSkills
- Customer service experience
- Problem-solving abilities
- Effective communication skills
- Adaptability and flexibility
- Patience and empathy
- POS system operation
- Customer issue resolution skills
- Cash management experience
- Compliance with food safety and sanitation standards
- Employee training and mentoring experience
- Child supervision and safety experience
- Fundraising skills
- Local and international volunteer experience
Certification
First Aid & CPR Certificate - 2023
Certificate II In Community Services - 2023
Certificate III In Community Services (Partial Completion) - 2024
Victorian Certificate of Education - 2024
Timeline
Youth Program Assistant
South West Creative Practice
05.2022 - 06.2024
Retail Customer Service Worker
Khub Portland
04.2022 - Current
Shop Attendant
Rebeccas Cafe
10.2021 - 03.2022
Brauer College
Bayview College
Southwest Tafe
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