Qiuying Yang
Melbourne,VIC
Summary
Professional client service expert with over six years of experience in luxury retail, eager to leverage expertise in a challenging role within a prestigious brand. Proven track record of cultivating strong client relationships through exceptional customer service and personalized experiences. Adept in product merchandising, sales strategies, and social media trends, consistently exceeding sales targets in competitive environments. Fluent in Mandarin and English, enhancing the ability to connect with a diverse clientele and effectively address unique needs.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Learning Hub Officer
CITY OF CANNING
07.2022 - 04.2023
- Delivered learning programs, in line with outcomes from the Learning City Strategy.
- Provided excellent customer service to the Canning community through dynamic, intuitive customer service that responds to the changing needs of the customer.
- Effectively supported the provision of library circulation services and operation.
- Built and maintained genuine relationships with customers, stakeholders, and partners.
Life Skills Trainer
IMAGINE COMMUNITY SERVICES
05.2022 - 03.2023
- Provided support and practical assistance to people with disabilities through daily activities, working within a trauma-informed, strength-based, and client-centered approach.
- Ensured that information about relevant community resources is available to clients and appropriate referrals are made and followed up.
- Created and updated individualized case management documentation for clients in line with Imagine protocols, ensuring accurate records were maintained, and meetings were effectively coordinated.
Beauty Consultant
SK-II, DAVID JONES
08.2016 - 01.2021
- Maintained daily communication with the SK-II management team, ensuring the seamless flow of information on sales reports, floor events, and business opportunities through daily emails.
- Provided support for in-store merchandising and visual programs, effectively communicating challenges to the Area Manager.
- Met sales targets consistently for each shift by positively engaging clients and delivering high levels of service.
- Followed up with clients after completed sales to assess satisfaction.
Beauty Consultant
CLARINS, DAVID JONES
07.2015 - 08.2016
- Delivered outstanding customer service, consistently engaging clients, and offering professional product recommendations.
- Maintained long-term relationships with clients by inputting their information into the database, inviting them to events, and new product launches.
- Coordinated efficient restocking of the sales floor with current merchandise and accurate signage for current promotions.
- Collaborated with the team to reach targets and achieve daily KPIs consistently.
Education
Diploma - Community Service
North Metropolitan TAFE
Perth, WA07.2021
Bachelor - Communications
Edith Cowan University
Perth, WA11.2018
Skills
- Communication skills
- Interpersonal skills
- Customer engagement
- Time management skills
- Customer relationship management
- Stakeholder engagement
- Ability to work in a team
- Schedule coordination
- Microsoft Office
- Data entry
- Attention to detail
- Recordkeeping and file management
Languages
English
Full Professional
Chinese (Mandarin)
Native/ Bilingual
Certification
Working with Children Check
National Police Clearance
First Aid & CPR Certificate
Driver’s License
NDIS Worker Orientation Certificate
NDIS Worker Screening Check
COVID-19 Infection Control Training Certificate
Proof of COVID-19 vaccination (Fully Vaccinated)
Child Safe Organisations Training Certificate
Volunteer Work
Young People’s Services Activities Volunteer, City of Canning
- Support children with English as an Additional Language, play meaningful activities to foster children's English-speaking skills.
InterConnect Volunteer, Muddy Hands Festival
- Support event staff and encourage patrons to abide by COVID safe practices including physical distancing and QR code scanning or manual sign in to SafeWA.
Event Volunteer, Ostar International Media Group, WA Chinese Radio FM90.5
- Run events within the local community to collaborate with clients that reflect the context of their physical, social and cultural environments.
References
References available upon request.
Timeline
Learning Hub Officer
CITY OF CANNING
07.2022 - 04.2023
Life Skills Trainer
IMAGINE COMMUNITY SERVICES
05.2022 - 03.2023
Beauty Consultant
SK-II, DAVID JONES
08.2016 - 01.2021
Beauty Consultant
CLARINS, DAVID JONES
07.2015 - 08.2016
Diploma - Community Service
North Metropolitan TAFE
Bachelor - Communications
Edith Cowan University