Quinnie Nguyen
Bankstown,NSW
Summary
I am a motivated and compassionate girl seeking opportunities in the accounting sector. With my knowledge, skills, and experience in multiple roles such as Bookkeeper, Accounts Officers, Manager Assistant, and Customer Service Executive for last 4 years, I am eager to take on challenging roles where I can apply my skills and knowledge to make meaningful contributions.
Overview
4
4
years of professional experience
Work History
Manager's Assistant
Sunny Sakura Pty Ltd
Revesby , NSW
10.2022 - Current
- Verify stock invoices against purchase orders before submitting them to the head office accounts payable team.
- Provide additional administrative and data entry support to the manager as needed.
- Assist customers in selecting products and provide them with relevant information on pricing, delivery schedules, and processing times.
- Manage various payment methods, including cash and EFTPOS, and process customer refunds as necessary.
- Conduct regular stock assessments to maintain shop supplies levels and initiate purchase orders when necessary.
- Oversee day-to-day operations and staff to ensure the seamless functioning of the business.
- Address customer feedback and complaints promptly to ensure high levels of customer satisfaction.
- Develop and implement training programs to enhance staff skills and uphold workplace standards.
Customer Service Executive
Sunny Sakura Pty Ltd
Revesby
11.2021 - 10.2022
- Delivered exceptional customer service to both in-person and phone customers, ensuring their needs were met and exceeded.
- Responded to customer inquiries and accurately recorded orders into the system.
- Proactively resolved customer issues and worked to provide satisfactory solutions.
- Processed various payment types, including cash, card, and refunds, in a timely and efficient manner.
- Maintained inventory levels by restocking merchandise and processing stock deliveries.
- Trained and onboarded new team members, ensuring they were knowledgeable and equipped to provide excellent service.
Bookkeeper & Accounts Officer
Thi Thu Pty Ltd
Bac Ninh , Vietnam
06.2020 - 09.2021
- Generating and sending invoice to clients.
- Reconcile payment received and update records.
- Follow up overdue payment and send letter of demand to client.
- Set up credit account.
- Submit credit limit request.
- Generate AR reports from accounting software to list and priorities collection actions and calls.
- Process vendor invoices.
- Perform daily bank reconciliation.
- Prepare payment for manager approval under payment term.
- Prepare creditor aging report.
- Process supply credit application.
- Taking orders via website, phone calls, and social media.
Subject Mentor
Western Sydney University
Parramatta , NSW
07.2020 - 07.2021
- Corporate with other team members to organize weekly revision session for students in 3 subjects namely Accounting Fundamental, Commercial and Financial, and Corporate Financial Management.
- Scheduling and creating meeting with students who requests personal support on university's app.
- Guiding students on completing tutorial questions, assessment, and final exam preparation.
- Took student feedback on course material and report to subject coordinator for future improvement.
Education
Bachelor of Accounting - Taxation And Financial Planning
Western Sydney University
Parramatta, NSW11-2024
Skills
- Strong knowledge of Accounting Principle and procedure in Accounts Payable and Accounts Receivable
- Solid knowledge of MYOB AccountRight and Xero
- Intermediate to advanced skills in Microsoft Word, Excel, and Outlook
- Proven track record in providing exceptional customer service
- Cooperative team player and willing to jump in and assist the team when required
- Problem solver
- Experience in detailed reconciliations utilizing high analytical and investigative skills
- Exceptional attention to detail
- Positive 'Can Do' attitude
- Good decision making and organizational skills
Timeline
Manager's Assistant
Sunny Sakura Pty Ltd
10.2022 - Current
Customer Service Executive
Sunny Sakura Pty Ltd
11.2021 - 10.2022
Subject Mentor
Western Sydney University
07.2020 - 07.2021
Bookkeeper & Accounts Officer
Thi Thu Pty Ltd
06.2020 - 09.2021
Bachelor of Accounting - Taxation And Financial Planning
Western Sydney University
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