Summary
Overview
Work History
Education
Skills
Additional Information
Reference
Timeline
OfficeManager

QULAN DIQUE

Perth,WA

Summary

As a reliable and punctual individual, I excel in dynamic work environments. My passion for collaborative teamwork stems from the opportunity to acquire new skills and achieve collective goals. Drawing on my Strengths Finder skillset, specifically my strengths in Includer and Maximiser (Rath, 2007), I contribute to team success through an efficient and effective approach. My focus remains on adding value and enhancing customer loyalty.

Overview

7
7
years of professional experience

Work History

Customer Service Associate

Blue Cube Systems
02.2023 - Current
  • BCS Perth's customer service representative for notable clients such as; BHP, Rio Tinto, Anglo American, IGO, AngloGold Ashanti, Harmony Gold, Tronox, Iluka Resources, Wave International, Draslovka and Norton Gold Fields.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Maintained accurate record-keeping with proactive attention to client information updates.
  • Regular mine site visits to ensure client engagement and satisfaction.
  • Assist customers with prompt and polite support in person and through online communication.
  • Run commissioning trials personally, with a great understanding of mineral processing and a guaranteed technical understanding of the mineral analysers.

Calibration & Statistical Analyst Graduate Intern

Blue Cube Systems
12.2022 - Current
  • Prepared statistical analysis plans and provided statistical interpretation for graphs, tables and charts.
  • Manipulated, transformed and analysed data by reviewing computer reports, printouts and performance indicators.
  • Visited customer locations to complete assignments.
  • Used Linux and Python coding languages to perform client calibrations to positively correlate assay, estimated and fit values.

Storeman

Woolworths Supermarket
11.2020 - 03.2023
  • Communicate efficiently in a fast paced group environment through proactive communication and positive feedback.
  • Maintained proper product levels and inventory controls for merchandise and organised backroom to facilitate effective ordering and stock rotation.
  • Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
  • Responsible for executing store opening and closing procedures.
  • Maintained customer satisfaction with quick and professional handling.
  • Execute legal paperwork and invoices effectively.

Mining Instruments Fabricator

Phoenix Metalform
01.2018 - 12.2019
  • Interpreted blueprints, schematics and technical documentation to obtain project instructions and completion requirements.
  • Identified equipment and production non-compliance issues and notified foreman to facilitate resolution.
  • Followed Operational Safety and Health Administration (OSHA) regulations to promote safe equipment operation and workplace safety.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.

Volunteer Missions Trip

St Stephens School
04.2016 - 05.2016
  • I had the privilege to fundraise and serve in South Africa to help build and renovate structures for Jehovah Jireh Orphanage in Alexandria.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.

Education

Bachelor of Commerce - Accounting & Business Information Systems

Curtin University
Perth, WA
2022

High School Diploma -

St Stephens School
2018

Certificate IV in Business -

Skills Strategies International
2018

Skills

  • MYOB, SAP, Signavio, Ubuntu, LibreOffice, Excel
  • Python & Linux
  • Mineral Processing
  • Business-to-Business (B2B)
  • Stock Management
  • Project Management
  • Customer Relationship Management
  • Quality Assurance

Additional Information

  • 24/08/2000 (22)

Reference

Lorraine Hunter

Mobile: 0478225269

Email: lorraineandsyd@gmail.com

Timeline

Customer Service Associate

Blue Cube Systems
02.2023 - Current

Calibration & Statistical Analyst Graduate Intern

Blue Cube Systems
12.2022 - Current

Storeman

Woolworths Supermarket
11.2020 - 03.2023

Mining Instruments Fabricator

Phoenix Metalform
01.2018 - 12.2019

Volunteer Missions Trip

St Stephens School
04.2016 - 05.2016

Bachelor of Commerce - Accounting & Business Information Systems

Curtin University

High School Diploma -

St Stephens School

Certificate IV in Business -

Skills Strategies International

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