Quoc Do
Panania,NSW
Summary
Accomplished professional with a strong background at Australia Post in management and operations optimization. Proven skills in multitasking and team collaboration resulted in improved operational efficiency and elevated customer satisfaction. Committed to implementing best practices and achieving strategic goals in high-pressure environments.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Parcel Post Coordinator 2
Australia Post
Chullora, NSW
08.2011 - Current
- Identified best practices and tools to enhance operational efficiency through research.
- Collaborated with cross-functional teams to gather requirements and update project documentation.
- Adapted quickly to new software tools, meeting evolving project management needs effectively.
- Generated reports and tracking documents while entering data accurately.
- Fostered team productivity through regular communication and progress updates.
- Managed project timelines to ensure adherence to milestones and deadlines.
- Responded promptly to customer inquiries, enhancing satisfaction and addressing concerns professionally.
- Developed strategic plans with department heads, aligning initiatives with company objectives.
Operations Lead
Australia Post
Chullora, NSW
08.2018 - 07.2021
- Streamlined operational workflows to enhance efficiency and reduce downtime.
- Led cross-functional teams in executing process improvements and best practices.
- Developed training programs for new employees, fostering skill development and knowledge transfer.
- Analyzed performance metrics to identify areas for improvement and implement corrective actions.
- Oversaw compliance with safety regulations, promoting a culture of workplace safety among staff.
- Utilized data-driven insights to inform decision-making processes regarding resource allocation or process improvements within the operations department.
- Fostered a positive work environment by promoting open communication, teamwork, and employee engagement.
Parcel Post Officer
Australia Post
Chullora, NSW
06.2007 - 08.2011
- Operated sorting machinery to enhance efficiency in processing mail items.
- Managed high-volume periods effectively by prioritizing tasks appropriately and working efficiently under pressure.
- Implemented safety protocols while handling packages to minimize risks during operations.
- Provided support during peak mailing seasons ensuring that deadlines were met consistently.
- Collaborated with team members to maintain a well-organized work environment for optimal productivity.
- Ensured compliance with postal regulations, keeping up-to-date with any changes in rules or guidelines.
- Enhanced customer satisfaction with timely and accurate mail deliveries.
- Maintained a clean work environment that was free from clutter allowing for better focus on tasks.
Warehouse Storeperson
Lincoln Sentry
Preston, NSW
2005 - 2008
- Operated forklifts and pallet jacks to efficiently move inventory within warehouse.
- Conducted regular stock audits to maintain accurate inventory levels and minimize discrepancies.
- Assisted in unloading shipments, verifying contents against purchase orders for accuracy.
- Implemented safety protocols to ensure compliance with workplace regulations and reduce hazards.
- Maintained cleanliness and organization of work areas to support operational effectiveness.
- Collaborated with team members to achieve daily goals, promoting a positive work environment through open communication and teamwork.
Education
Higher School Certificate
All Saints Catholic School, Casula
Casula, NSW11.1995
Skills
- Effective multitasking and organization
- Customer support services
- Project management and coordination
- Personnel management
- Decisive leadership
- Operations optimization
- Best practices application
- Professional networking skills
Certification
Forklift licence,
Air Cargo Safety Certificate
Privacy and Cyber Security.
Languages
Vietnamese
Native or Bilingual
Additional Information
Management Experiences at Australi Post
Parcel Post Coordinator Gr 2 from 2011 to current.
Acting role of Parcel Post Coordinator Gr 3 from 2018 to current.
Operations Lead from 2018 to 2021
Qualifications Summary
Outstanding customer service, communications and interpersonal skills. Highly adept at assisting co-workers and customers utilising best practices. Detailed oriented, strong organisational skills with ability to carryout tasks with minimal supervision.
Timeline
Operations Lead
Australia Post
08.2018 - 07.2021
Parcel Post Coordinator 2
Australia Post
08.2011 - Current
Parcel Post Officer
Australia Post
06.2007 - 08.2011
Warehouse Storeperson
Lincoln Sentry
2005 - 2008
Higher School Certificate
All Saints Catholic School, Casula