Qusai Ahmed
Sydney,New South Wales
Summary
Highly skilled Support Engineer with deep understanding of troubleshooting, system management, and maintaining complex IT infrastructures. Strong ability to provide technical support to teams and end-users, ensuring systems run effectively and efficiently. Known for problem-solving skills, clear communication, and commitment to improving overall operations. Proven track record in enhancing system performance and implementing innovative solutions for technological challenges.
Overview
4
4
years of professional experience
1
1
Certification
Work History
ICT SUPPORT ENGINEER – INTERNSHIP
RIDA Group
09.2021 - 12.2021
- Participated in a comprehensive training program focused on ICT support principles and practices.
- Assisted senior engineers in troubleshooting and resolving technical issues.
- Gained hands-on experience with hardware and software installation, configuration, and maintenance.
- Contributed to the development and implementation of ICT projects.
ICT SUPPORT ENGINEER – FULL TIME
RIDA Group
01.2022 - Current
- Provided technical support and assistance to users experiencing hardware, software, or networking issues.
- Installed, configured, and maintained computer systems and software applications.
- Diagnosed and resolved technical issues related to computers, systems, networks, and peripherals.
- Collaborated with team members to implement and optimize IT solutions.
- Conducted user training sessions on IT tools and systems.
- Experienced in using the Odoo ERP system for providing support to different departments.
- Utilized ClickUp software for project management, facilitating collaboration, and tracking tasks.
- Compiled and wrote reports documenting technical issues.
- Demonstrated basic knowledge and understanding of Stormshield software.
Education
Bachelor of Science - Computer Science
University of Science And Technology
04.2020
Skills
- Proficient in troubleshooting hardware, software, and networking issues
- Strong knowledge of computer systems, operating systems, and software applications
- Excellent communication and interpersonal skills
- Scrum
- Microsoft 365, Intune, Azure, Windows OS, Active Directory, Windows Server, Exchange
- Customer Care
- Collaborative team member
- Ability to work effectively in a team environment, and independently
- Interested in cybersecurity and cloud
- Experience in a service desk or technical support environment
Certification
- ClickUp Novice, Certified.
- Microsoft 365 Certified: Fundamentals (MS-900), Certified.
- Microsoft 365 Certified: Endpoint Administrator Associate (MD-102).
- Microsoft Windows Server 2019 Administration (WS-011T00-A).
- Microsoft Certified: Azure Fundamentals (AZ-900).
- IT Service Management (ITSM)
- CCNA (200-301).
Projects
RIDA Digital Transformation
Jan 2022 to Present
References
References available upon request.
Timeline
ICT SUPPORT ENGINEER – FULL TIME
RIDA Group
01.2022 - Current
ICT SUPPORT ENGINEER – INTERNSHIP
RIDA Group
09.2021 - 12.2021
Bachelor of Science - Computer Science
University of Science And Technology
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