Qusai Ahmed

-Participated in a comprehensive training program focused on ICT support principles and practices.

-Assisted senior engineers in troubleshooting and resolving technical issues.

-Gained hands-on experience with hardware and software installation, configuration, and maintenance.

-Contributed to the development and implementation of ICT projects.

-Provided technical support and assistance to users experiencing hardware, software, or networking issues.

-Installed, configured, and maintained computer systems and software applications.

-Diagnosed and resolved technical issues related to computer systems, networks, and peripherals.

-Collaborated with team members to implement and optimize IT solutions.

-Conducted user training sessions on IT tools and systems.

-Experienced in using Odoo ERP system for providing support for different departments including HR, SCM, Finance, Fleet, and Rock Acquisition.

-Utilized ClickUp software for project management, facilitating collaboration and tracking tasks.

-Compiled and wrote reports documenting technical issues, resolutions, and recommendations for improvement.

-Demonstrated basic knowledge and understanding of Stormshield software.

-Utilized Stormshield for: Firewall Management: Configuring and optimizing firewall rules using Stormshield to control inbound and outbound traffic, minimize attack surface, and maintain a secure network environment, Log Analysis and Reporting: Analyzing security logs generated by Stormshield to identify patterns, anomalies, and potential security risks, and preparing comprehensive reports for management and stakeholders.

-Diverse experience in various sections of the ICT department, including: Infrastructure Management, Security Operations, Application Support and Development.