Hi, I’m
Quynh Pham
Sydney,NSW
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
years of professional experience
Work History
Commonwealth Bank Of Australia, CBA
Boardroom Assistant
09.2022 - Current
Job overview
- Skilled at working independently and collaboratively in team environment.
- Self-motivated, with strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in team setting, providing support and guidance.
Cafe Felix Sydney
Cafe Supervisor
05.2021 - 09.2022
Job overview
- Trained cafe employees to consistently exceed customers' expectations and provide superior service.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Grew cafe sales by effectively marketing business and improving customer relations strategies.
- Developed and implemented strategies to promote cafe products and increase sales.
- Increased sales in 2022 by 10% compared to that of 2021
- Increased brand awareness via social media platforms (Facebook and Instagram) by 15% in 2022 compared to that of 2021
Intercontinental Sydney
Food and Beverage Attendant
08.2018 - 05.2021
Job overview
- Supported and assisted team members in handling guest inquiries and requests and in resolving guest complaints.
- Collaborated with supervisor and servers to discuss logistics and maintain smooth operations.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Delivered exceptional guest experiences through attentive service and quick response to issues.
Topica Native Education
English Teacher's Assistant
11.2017 - 06.2018
Job overview
- Organized materials in classroom spaces based on lecture plans, activity stations or other requirements outlined by teachers.
- Self-motivated, with strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Provided instruction and support under supervision of teacher.
Education
Le Cordon Bleu AustraliaSydney, NSW
BBA from Business (International Restaurant Management)
11.2021
University Overview
- Dean's List. (Year 1, 2 and 3)
- Graduated with Distinction
Ho Chi Minh City International UniversitySydney, NSW
BBA from Business Administration
06.2018
University Overview
- Member of Guitar Club - as a Marketing Assistant, 2016 to 2018.
Skills
- Proficient in MS Office, Canva
- Languages spoken: English and Vietnamese
- Strong Analytical and Problem-Solving Skills
- Teamwork and Collaboration
Timeline
Boardroom Assistant
Commonwealth Bank Of Australia, CBA
09.2022 - Current
Cafe Supervisor
Cafe Felix Sydney
05.2021 - 09.2022
Food and Beverage Attendant
Intercontinental Sydney
08.2018 - 05.2021
English Teacher's Assistant
Topica Native Education
11.2017 - 06.2018
Le Cordon Bleu Australia
BBA from Business (International Restaurant Management)
Ho Chi Minh City International University
BBA from Business Administration
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