RABEA KERK
Melbourne,Australia
Summary
As a State Manager my main area of focus is coordinating and overseeing multiple State Operations simultaneously. This position further developed my multitasking skills, while strengthening my understanding of the importance to achieve revenue goals.
I am a dynamic leader known for my infectious can-do energy and passion. I excel in planning and demonstrate excellent attention to detail, always ready to tackle any challenge that comes my way.
My outstanding communication skills and ability to build strong relationships with colleagues and customers alike, combined with my sense of confidentiality, make me an invaluable team player.
My leadership style is characterised by a positive approach and a genuine desire to foster strong connections, empower and inspire the people within my team and beyond.
Overview
11
11
years of professional experience
Work History
Operational State Manager
CoinOp Holding
12.2023 - Current
- Increasing customer satisfaction levels by implementing targeted service improvement programs.
- Streamlining operations by identifying inefficiencies and implementing process improvements.
- Ensuring achievement of manpower targets by overseeing the effective allocation of work hours for all full-time and casual employees. Managing workforce planning, rostering, and making adjustments to individual service runs and service intervals based on machine performance.
- Leading a high performing team, providing effective leadership to State Supervisors, Coordinators and Field Staff, fostering a positive work environment that promote collaborations, teamwork and creativity and providing clear visions on goals and goal setting.
- Conducting regular performance reviews, identifying individual strengths and areas for improvements to maximize team performance and revenue.
- Recruiting, interviewing and hiring employees and implemented mentoring program to promote positive feedback and engagement.
- Maintaining open lines of communication with all stakeholders, ensuring alignment on goals and expectations throughout the Organisation.
National Operations Facilitator
CoinOp Holding
06.2023 - 12.2023
- Maintained open lines of communication between upper management and field personnel, facilitating smooth information flow throughout the organisation.
- Monitored team performance to assess training requirements and areas in need of improvement.
- Aligned field operations goals with overall company objectives, ensuring all projects were executed according to corporate standards and expectations.
- Implemented and maintained high standards of quality in all areas.
- Analysed data trends to identify potential bottlenecks in the field operations process, implementing solutions to address these issues effectively.
- Performed daily inspections, documented vending machine downtime, and oversaw maintenance for vending machines.
State Supervisor
CoinOp Group
05.2021 - 07.2023
- Assisted in organising and overseeing assignments to drive operational excellence.
- Established team priorities, maintained schedules and monitored performance.
- Oversaw the efficiencies of the Warehouse, including Safety compliance, tidiness, Spare Parts and Stock Management.
- Accountable for individual performance of Field Team and first line of technical and operational support.
Merchandising and Maintenance Assistant
CoinOp Group
02.2021 - 05.2021
- Serviced vending machines, including restocking, theme changing, recording machine data, replacing worn or damaged parts, cash collecting, checking and testing machines functionality
- Used and operated various types of power and hand tools.
- Assist with transportation, installation and removal of vending machines
Event Services Assistant
Eventteam Event Service
02.2018 - 03.2020
- Assisted in maintaining an organised and efficient flow of guests through the main entrance, ensuring timely entry and exit.
- Maintained a current knowledge of venue offerings and events to provide accurate information, enhancing the visitor experience.
- Resolved guest concerns and provided accurate information on facility offerings, events, and services.
- Managed high traffic periods with professionalism and effective communication to maintain guest satisfaction.
- Collaborated with security personnel to ensure safety measures were upheld during peak times.
Shipping Management Assistant
Cosco Shipping Lines (Germany) GmbH
08.2015 - 11.2019
- Fostered strong relationships with clients by providing exceptional customer service during interactions both in-person and via phone or email correspondence.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Coordinated import and export of goods for multiple clients, providing accuracy and timely delivery.
- Managed import and export of hazardous materials in compliance with applicable laws and regulations.
- Maintained accurate records of all import/export transactions to ensure full traceability and audit readiness.
- Established and built positive relationships with vendors and carriers, promoting competitive shipping rates and service.
- Processed customs declarations and maintained records of customs documents.
Aupair
APIA United States of America
07.2013 - 07.2014
- Managed daily schedules effectively, ensuring punctuality for school drop-offs and pick-ups as well as extracurricular activities.
- Enhanced cultural exchange experiences by sharing customs, traditions, and native language with host family members.
- Ensured household cleanliness by performing light housekeeping tasks such as laundry, tidying up toys or organising play spaces.
Education
No Degree - Manage People Effectively
Australian Institute of Management
Melbourne, VIC10.2024
No Degree - Test And Tag
EXEL Train Pty Ltd
Melbourne, VIC02.2023
Apprenticeship - Logistics Management
Berufsbildende Schule Für Güter Und Verkehr
Bremen, Germany 01.2018
High School Diploma -
Hildegard Von Bingen Gymnasium
Germany 07.2013
Skills
- Time Management - conscious planning, prioritising and thoughtful decision making
- Exceptional Attention to Detail
- Mastering Multitasking and problem-solving
- Effective Communication
- Adaptability and Flexibility
- Managing Operations and Efficiency
- Infectious Energy and Enthusiasm
References
AVAILABLE UPON REQUEST
Languages
German
Native or Bilingual
English
Full Professional
Timeline
Operational State Manager
CoinOp Holding
12.2023 - Current
National Operations Facilitator
CoinOp Holding
06.2023 - 12.2023
State Supervisor
CoinOp Group
05.2021 - 07.2023
Merchandising and Maintenance Assistant
CoinOp Group
02.2021 - 05.2021
Event Services Assistant
Eventteam Event Service
02.2018 - 03.2020
Shipping Management Assistant
Cosco Shipping Lines (Germany) GmbH
08.2015 - 11.2019
Aupair
APIA United States of America
07.2013 - 07.2014
No Degree - Manage People Effectively
Australian Institute of Management
No Degree - Test And Tag
EXEL Train Pty Ltd
Apprenticeship - Logistics Management
Berufsbildende Schule Für Güter Und Verkehr
High School Diploma -
Hildegard Von Bingen Gymnasium
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