Rabindra Shrestha

• Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
• Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
• Managed conflict resolution among team members, fostering a positive and collaborative work environment.
• Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.

• Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
• Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.

Answer phone calls, handle incoming queries and requests from customers effectively.

Effectively log all requests and prioritize them via proper ITSM system (Fresh Service) with detailed internal notes and escalate them to higher level as per requirement.

· Provide support remotely by using RMM tools such as N-able and TeamViewer.

· Support with Office 365 related tasks such as creating new users, assigning licenses and permissions, converting mailbox to shared mailbox, provide delegation, reset password from admin portal.

Provide End user support with Azure and Microsoft Active Directory, assign group policy to proper organizational unit and adding users accordingly.

Migrate the data from File and print server to the cloud and update new information to SharePoint Communication Site.

Basic configuration of routers and fix networking issues up to L1 and L2.

Worked on Virtualization technologies such as Esxi 6.5 and Hyper-V and create virtual machines under the supervision of seniors.

Monitoring and maintaining daily backups via Cloud ally.

Manage internal asset management, labelling them and liaising with external vendors for hardware support.

Troubleshoot the issues related to local printers and scanners such as driver failure, scan to email and network folders.