RACEL ALARMA
Sydney,NSW
Summary
I have 7 years of experience in the hospitality industry, including nearly 3 years in my current role at a hotel as a Guest Service Agent and just recently promoted to be a Senior Express Agent . I provide front desk support, manage reservations, and assist guests with inquiries in a professional and friendly manner. Prior to this, I spent 4 years working in restaurant service, where I developed strong communication skills and a customer-first approach. My experience across both settings has equipped me to handle pressure, work well with teams, and ensure everyone feels welcome and well cared for.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Senior Express Agent
Holiday Inn Express Sydney Airport
12.2022 - Current
- Performed check-in and check-out duties for arriving and departing guests in accordance with established procedures.
- Provided excellent customer service to guests by addressing inquiries and resolving complaints in a timely manner.
- Demonstrated strong communication skills while interacting with guests, co-workers, and supervisors.
- Promoted hotel brand loyalty programs to encourage guest participation.
- Processed credit card payments accurately according to hotel policy.
- Answered phone calls promptly and professionally, directing inquiries appropriately.
- Developed relationships with customers to ensure satisfaction throughout their stay.
- Collaborated closely with team members in order to provide superior service experiences for guests.
Education
Diploma - Production Technology in Automotive Servicing (Vocational Course)
National College of Science and Technology-Institute of Industrial Research and Training
Cavite CityBachelor of Science (B.S.) - Hotel and Restaurant Management (Undergraduate)
National College of Science and Technology
Cavite City07.2008
High School Diploma - undefined
Dasmariñas Integrated High School
Cavite City04.2008
Skills
- Patience and composure
- Listening skills
- Team player mentality
- Guest communication
- Hospitality and service industry background
- Guest service and assistance
- Guest complaint resolution
- Team member development
- Guest check-in and check-out
- Strong interpersonal skills
- Writing and verbal communication
Certification
- HLTAID011 Provide First Aid
- HLTAID009 - Provide cardiopulmonary resuscitation
- RSA - Responsible Service of Alcohol
- SITSS00069 Food Safety Supervision Skill Set
Awards
2023 HM AWARDS NOMINEES
Languages
English
Professional Working
Timeline
Senior Express Agent
Holiday Inn Express Sydney Airport
12.2022 - Current
Diploma - Production Technology in Automotive Servicing (Vocational Course)
National College of Science and Technology-Institute of Industrial Research and Training
Bachelor of Science (B.S.) - Hotel and Restaurant Management (Undergraduate)
National College of Science and Technology
High School Diploma - undefined
Dasmariñas Integrated High School
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