Rachael Anderson

• Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
• Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
• Rostering for 10+ staff.
• Implementing new policies and procedures to keep up with latest guidelines and information.
• Liaised with head office ensuring that KPI's are met and how to further work towards them.

• Developed and implemented strategies to promote cafe products and increase sales.
• Maintained effective supply levels by monitoring and reordering food stock and dry goods.
• Trained cafe employees to consistently exceed customers' expectations and provide superior service.
• Oversaw calendar to manage staff schedule and organize shifts for adequate coverage.

• Monitored supply levels at counter and maintained customer areas to meet typical demands.
• Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.
• Trained new team members with positive reinforcement and respectful, encouraging coaching.
• Cleaned counters, machines, utensils, and seating areas daily.
• Used POS system to accurately enter orders and process payments.
• Created and implemented promotional campaigns to increase customer loyalty.

Prior to Freckleduck Cafe I have worked at a number of cafes learning how to deal with customers and work as a team member.

I enjoy building client relationships.