Rachael Down
Numurkah,Victoria
Summary
Proven Sales Assistant with a track record of enhancing customer satisfaction and boosting sales at Petstock. Leveraged strong communication skills and sales expertise to increase customer loyalty and drive revenue. Excelled in team cooperation and stock management, consistently meeting goals. Renowned for reliability and adaptability, significantly contributing to team success and operational efficiency.
Overview
38
38
years of professional experience
Work History
Sales Assistant
Petstock
Shepparton, VIC
10.2020 - 06.2024
- Worked to build relationships with customers and built potential for additional sales.
- Developed relationships with clients for increased loyalty and repeat business.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Increased sales and customer satisfaction through personalized servicing.
- Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
- Engaged customers in social conversations to create pleasant and easy shopping experience.
- Listened to clients and introduced solutions to satisfy business and personal needs.
- Provided exceptional customer service, resulting in numerous positive reviews and referrals.
- Managed customer from initial contact to closing with attention to detail to build loyalty.
- Enhanced product knowledge by attending training sessions and staying current with industry trends.
- Implemented effective sales strategies to maximize revenue generation.
- Located merchandise across various stores to address customer needs.
- Trained and mentored new sales representatives.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Used customer insights to develop innovative sales strategies to increase sales.
Receptionist
Numurkah Vet Clinic
Numurkah, VIC
08.2011 - 10.2020
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Resolved customer problems and complaints.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Answered central telephone system and directed calls accordingly.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
Sales Assistant
Retallicks Newsagent
Numurkah, VIC
04.1986 - 04.1994
- Completed daily tasks accurately and on-time to support shop needs.
- Maintained a clean and organized shop floor, optimizing space for ease of customer navigation.
- Swept and mopped floor, wiped windows and fixtures after closing to support cleanliness and maintain organized store.
- Assisted customers in locating items, ensuring a positive shopping experience.
- Organized shelves to remove slow moving items and add new merchandise.
- Assisted customers in finding items and explained benefits and services to increase sales and satisfaction.
Skills
- Cash Handling
- Goal-Oriented
- Stock management
- Sales expertise
- Complex Problem-Solving
- Processing payments
- Point of sale operation
- Customer Service
- Friendly and Helpful
- Strong Communication and Interpersonal Skills
- Reliable and Responsible
- Team Cooperation
- Adaptable and Flexible
- Honest and Dependable
Timeline
Sales Assistant
Petstock
10.2020 - 06.2024
Receptionist
Numurkah Vet Clinic
08.2011 - 10.2020
Sales Assistant
Retallicks Newsagent
04.1986 - 04.1994