Rachael Finlayson
Summary
Maintaining a positive work environment is a priority and I regard myself to be genuine, confident, honest, dependable, patient and approachable. I am a solid team player, yet confident in my ability to effectively manage a team. I am passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support.
Overview
23
23
years of professional experience
Work History
Customer Service
The Espresso Bar/ Pavement Takeaway Capalaba
09.2020 - Current
- Barista, Short order cook, Ordering, Key holder, Open/ Close & Cash up, Cleaning
Great Service Attendant/ Duty Manager
The Coffee Club, Equity Stores Cleveland and Loganholme
10.2018 - 09.2020
- Duty Manager, Key Holder, Supervisor, Barista, Ordering, Customer Service, Point of Sale, Spreadsheets, Training of Junior staff, Open/ Close & Cash up & Banking
Propagation Supervisor
Marlborough Nursery
01.2012 - 01.2018
- Supervision of propagation and staff, receipt of international and local tissue culture, transplanting of tissue culture and samples, observation of growth, movement and accurate documentation as required for propagation records, watering schedules, temperature monitoring, transplanting of larger plant materials on in-line transplant machinery, assistance in product dispatch, fire ant recognition certified 2017, pest control.
Great Service Attendant
The Coffee Club Victoria Point
01.2013 - 01.2014
Property Manager
Home & Hearth Property Management
01.2010 - 01.2011
- All aspects involved in property management
Customer Service/ Barista
BBs Cafe Papamoa
01.2009 - 01.2010
Owner Operator
Style Master Automotive Services
01.2001 - 01.2007
Account Manager/ Administrator
Blue Chip New Zealand
01.2001 - 01.2005
- Computer skills, data entry, spreadsheets, email, customer services, reception, phone enquiries, mortgage/ loan documentation preparation and distribution, sale and purchase documentation preparation and distribution, LAQC, valuation/ insurance requests, compliance certificate requests, solicitor liaison and client after
Education
Australia
Skills
- Customer service
- Cash handling/ POS
- Critical thinking and problem solving
- Effective time management
- Active listener
- Ability to multitask
- Leadership skills
- Ability to work in a team
- Computer skills
- Communication skills
- Ability to work under pressure
References
Katina Ricca, The Espresso Bar/ Pavement Takeaway, 041 8118562
Debbie Tickle, The Coffee Club, 041 7426788
Sharon Veivers, The Coffee Club, 042 1990062
Tim Payne, Marlborough Nursery, 042 3028464
Timeline
Customer Service
The Espresso Bar/ Pavement Takeaway Capalaba
09.2020 - Current
Great Service Attendant/ Duty Manager
The Coffee Club, Equity Stores Cleveland and Loganholme
10.2018 - 09.2020
Great Service Attendant
The Coffee Club Victoria Point
01.2013 - 01.2014
Propagation Supervisor
Marlborough Nursery
01.2012 - 01.2018
Property Manager
Home & Hearth Property Management
01.2010 - 01.2011
Customer Service/ Barista
BBs Cafe Papamoa
01.2009 - 01.2010
Owner Operator
Style Master Automotive Services
01.2001 - 01.2007
Account Manager/ Administrator
Blue Chip New Zealand
01.2001 - 01.2005
Australia
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