RACHAEL JOLLY
St Arnaud,Victoria
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Although I only finished year 10 at school I am a fast learner and I am willing to learn any other need skills required.
Overview
30
30
years of professional experience
Work History
Volunteer St.arnaud Cinema
St.arnaud cinema
St Arnaud, Victoria
10.2024 - Current
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Assisted with customer requests and answered questions to improve satisfaction.
- Identified needs of customers promptly and efficiently.
- Completed day-to-day duties accurately and efficiently.
- As an usher my job entails setting up room for the movie
- Cleaning duties
- Attending to patrons in a friendly helpful manner
Libaray Volunteer
St.arnaud Library
St Arnaud, Victoria
09.2023 - Current
- Provided guidance and support to fellow volunteers during their shifts.
- Followed directions from supervisors and completed tasks within appropriate timeframe.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Worked effectively in team environments to make the workplace more productive.
- Identified needs of customers promptly and efficiently.
- Provided assistance to staff in the daily operations of the organization.
Meals-On-Wheels Worker
Northen Grampians shire
St Arnaud, Victoria
05.2017 - Current
- Delivering meals to clients
- Checking on clients to make sure they are ok
- Showing respect and kindness
Caregiver
Home
St Arnaud, Victoria
10.1998 - Current
- Caring for my parents including cooking cleaning running errands
- Arranging medical appointments
- Driving parents to appointments
- Making sure the home is a safe environment
- Helping with medications
- Helping with dress and grooming at times
- Helping with mobility
Take-Out Server
St.arnaud Fish shop
St Arnaud, Victoria
06.1996 - 12.1996
- Operated kitchen equipment in alignment with OSHA protocols and manufacturer instructions.
- Cleaned work areas throughout shift including sweeping floors, washing dishes and sanitizing surfaces.
- Called customers when their orders were ready for pickup or delivery.
- Assisted with food preparation tasks during peak hours to expedite order fulfillment.
- Received payment for take-out orders and processed credit card transactions correctly.
- Monitored food temperatures to ensure safety and quality standards were met.
- Managed take-out orders efficiently, ensuring accuracy and timely delivery to customers.
- Maintained a clean and organized take-out counter to ensure a pleasant customer experience.
- Coordinated with the management team to implement new take-out procedures.
- Replenished condiment containers on dining room tables as needed.
- Maintained clean and orderly appearance throughout kitchen and dining area.
- Ensured compliance with local health and safety regulations in all take-out operations.
- Monitored temperatures of prepared food and cold-storage areas.
- Monitored inventory levels of take-out supplies and reported needs to management.
- Maintained safe food handling practices to prevent germ spread.
- Welcomed and thanked guests to demonstrate appreciation for patronage.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Performed cashier duties such as taking payments, counting money, and making change.
- Refilled condiments, napkins and server workstations.
- Provided customers with updates on order status and estimated wait times.
- Provided quality customer service throughout all interactions with guests.
- Performed opening duties such as restocking supplies and checking equipment.
- Greeted customers and provided excellent customer service.
- Handled multiple phone lines to take orders, providing menu recommendations as needed.
- Maintained food at safe temperatures until customer pick-up, keeping hot foods separate from cold ones.
- Addressed customer inquiries and resolved complaints to ensure satisfaction.
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
Volunteer St.arnaud Kindergarten
St.arnaud Kindergarten
St Arnaud, Victoria
04.1996 - 12.1996
- Created a safe, nurturing environment for all students to learn in.
- Demonstrated patience and understanding when working with children.
- Planned and supervised games and other recreational activities for students.
- Assisted with snack time and monitored lunchroom etiquette during meal times.
- Assisted in classroom management by monitoring student behavior.
- Oversaw safety and well-being of students under care during teacher absences.
- Assisted kindergarten teachers in organizing learning materials and activities.
School Volunteer Prep to Grade 2
St.arnaud primary school
St Arnaud, Victoria
02.1995 - 12.1995
- Promoted positive relationships between students by encouraging kindness and respect.
- Assisted teachers with classroom activities and lesson plans.
- Built positive working relationships with students and school administrators by remaining polished and calm and offering assistance in situations.
- Provided emotional support when needed by listening attentively and offering words of encouragement.
- Oversaw safety and well-being of students under care during teacher absences.
- Completed day-to-day duties accurately and efficiently.
Education
Some College (No Degree) -
St.arnaud High School
St.arnaudSkills
- Computer skills
- Team building
- Conflict resolution
- Data entry
- Good Telephone Etiquette
- Excellent communication
- Active listening
- Multitasking
- Attention to detail
- Flexible and adaptable
Timeline
Volunteer St.arnaud Cinema
St.arnaud cinema
10.2024 - Current
Libaray Volunteer
St.arnaud Library
09.2023 - Current
Meals-On-Wheels Worker
Northen Grampians shire
05.2017 - Current
Caregiver
Home
10.1998 - Current
Take-Out Server
St.arnaud Fish shop
06.1996 - 12.1996
Volunteer St.arnaud Kindergarten
St.arnaud Kindergarten
04.1996 - 12.1996
School Volunteer Prep to Grade 2
St.arnaud primary school
02.1995 - 12.1995
Some College (No Degree) -
St.arnaud High School