Rachael Killeen
Ipswich,QLD
Summary
Given the opportunity I believe I will be a great asset to your team. I’m a fast learner great communication and comprehension skills. I’ve built a career in the aged/disability community care sector, I’ve gained a multitude of skills to assist me further in my career pathway which I hope to be able to use in a new position.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Assistant in nursing
Regis Aged care
01.2024 - Current
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
- Built rapport with patients and families, providing emotional support during difficult times.
Administrator
AHE Welding & Fabrication
Ipswich, QLD
06.2023 - Current
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Maintained personnel records and updated internal databases to support document management.
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
Community support worker
Southern cross care
12.2017 - 01.2024
- Assisted clients in achieving greater independence, fostering a sense of empowerment through guidance and encouragement.
- Established trust-based relationships with clients through empathetic communication and active listening skills.
- Enhanced client well-being by providing comprehensive support and resources tailored to individual needs.
- Connected clients with appropriate community resources, effectively navigating complex systems on their behalf.
- Maintained accurate case records to track progress, sharing relevant updates with supervisory staff and stakeholders as needed.
- Facilitated activities of daily living such as grooming, dressing, and personal hygiene for increased self-esteem and confidence among patients.
- Assisted with daily household tasks for a smoother family routine, including meal preparation and laundry duties.
Call centre assistant
Gordon Wealth
05.2017 - 11.2017
- Provided exceptional customer service with empathetic listening, clear communication, and timely issue resolution.
- Participated in regular training sessions to stay up-to-date on new products, services, and company policies for accurate information dissemination.
- Maintained comprehensive records of customer interactions, ensuring proper documentation for future reference and quality assurance purposes.
- Supported colleagues when needed for complex inquiries, fostering a collaborative work environment that boosted overall efficiency.
- Handled escalated calls professionally, diffusing tense situations while providing satisfactory resolutions for customers.
- Established rapport with customers through friendly yet professional communication style, building trust and promoting brand loyalty.
Community support worker
Oxley home care
09.2016 - 04.2017
- Assisted clients in achieving greater independence, fostering a sense of empowerment through guidance and encouragement.
- Established trust-based relationships with clients through empathetic communication and active listening skills.
- Maintained professional development through ongoing training courses, staying current on best practices in the field of community support work.
- Facilitated activities of daily living such as grooming, dressing, and personal hygiene for increased self-esteem and confidence among patients.
- Built strong relationships with clients to deliver emotional support and companionship.
- Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
- Established trusting relationships with clients and their families through empathetic communication and active listening.
- Maintained detailed records of client progress, interventions, and outcomes to ensure continuity of care across service providers.
Assistant in Nursing
Salvation Army
07.2014 - 08.2016
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
Education
Skills
- Excellent communication skills both verbal and written
- Ability to work independently or as part of a team
- Critical thinking
- Ability to adapt and overcome any situation
References
- Donna Musgrove, 0401 576 177, Colleague
- Tia Rowe, 0401 437 641, Personal reference
Certification
Certificate III in Aged Care
Timeline
Assistant in nursing
Regis Aged care
01.2024 - Current
Administrator
AHE Welding & Fabrication
06.2023 - Current
Community support worker
Southern cross care
12.2017 - 01.2024
Call centre assistant
Gordon Wealth
05.2017 - 11.2017
Community support worker
Oxley home care
09.2016 - 04.2017
Assistant in Nursing
Salvation Army
07.2014 - 08.2016