Rachael Killeen
Koonawarra,NSW
Summary
Well-qualified administration officer with a positive and friendly demeanour. Strong attention to detail, effective communication skills, and a solid history of tackling diverse and challenging requirements. Well-versed in Home Loan and Commercial lending environment and building further on my career in leadership. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal, excellent time management, and problem-solving skills.
Overview
21
21
years of professional experience
Work History
Support Leader- Home Loans Maintenance /Processing
IMB Bank
03.2023 - Current
- Implemented data-driven strategies to identify areas of improvement within the Teams.
- Streamlined processes for increased team efficiency and productivity.
- Assisted with new hire processing and existing training programs.
- Served as a mentor to new hires during their onboarding process.
- Conducted regular performance reviews, identifying opportunities for growth and development among team members.
- Led cross-functional teams to achieve company-wide goals, fostering a culture of collaboration and innovation.
- Maintained compliance with company policies, objectives, and communication goals.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
Acting Team Leader (Mat Leave) – Lending Services
IMB Bank
03.2023 - 05.2024
- Onboarding, offboarding, and Training of new staff.
- Regular consultation with Senior Management and other stakeholders to communicate ongoing updates.
- Adhering to and ensuring risk culture is abided by.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Promoted high standards through personal example to help each member understand expected behaviours and standards.
- Implemented employee recognition programs that boosted morale and increased retention rates within team.
Senior Loans Maintenance Officer
IMB Bank
10.2021 - 03.2023
- Pursued and suggested operational improvements to enhance quality and improve assistance.
- Maintained accurate records of maintenance work completed
- Interacted with employees to seek input on processes
- Trained junior staff members on proper procedures, promoting consistency across the team.
Mortgage Accounts Officer
IMB Bank
05.2016 - 10.2021
- Revised and implemented procedures for Offset linkage
- Mentored fellow peers in learning
- Maintained strict confidentiality of sensitive financial information, ensuring protection of company assets and maintaining a high level of professional integrity.
- Updated accounts with current, accurate and industry-compliant data to meet all internal and external audit requirements.
- Gathered, evaluated and summarized account data in detailed financial reports.
Settlements Officer
IMB Bank
02.2014 - 04.2016
- Streamlined the settlement process for quicker turnaround times, improving overall efficiency.
- Balanced multiple priorities while maintaining high-quality service levels by effectively allocating resources and managing time constraints.
- Ensured client confidentiality by maintaining strict adherence to privacy policies and procedures, protecting sensitive information from unauthorized access or disclosure.
- Enhanced client satisfaction by efficiently managing settlement transactions and addressing concerns promptly.
Securities Officer
IMB Bank
12.2012 - 01.2014
- Maintained strict adherence to industry regulations, minimizing risk exposure for the organization.
- Balanced a high volume of competing priorities and demands while maintaining a professional demeanor and consistently meeting deadlines.
- Established plans and payoffs for customers' loans, prioritizing control of overall costs.
- Processed loan security discharge applications and monitored progress from start to finish.
- Explained very technical financial information to applicants in easy to understand language.
Custody Officer
IMB Bank
05.2008 - 11.2011
- Mitigated potential risks for clients by identifying any discrepancies in title deeds or land registry records early in the process.
- Checked accuracy and completeness of documents to identify deficiencies and recommend corrective actions.
- Managed file archival and information retrievals.
- Compared incoming data against quality, integrity and accuracy expectations, identified faults and affected timely remedies.
- Streamlined document processing by implementing efficient organizational systems and procedures.
- Conducted regular audits of existing documents to ensure accuracy and compliance with industry standards and regulations.
- Retrieved perfecting documents from secured vault repository.
- Maintained secure storage of confidential documents, ensuring compliance with regulatory requirements and minimizing risk exposure.
Teller
IMB Bank
05.2007 - 05.2008
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Increased cross-selling opportunities by identifying customer needs and recommending appropriate banking products or services.
- Demonstrated adaptability during peak business hours by multitasking and prioritizing tasks to maintain efficiency and quality of service.
- Maintained up-to-date knowledge of bank products, services, promotions, policies, regulations to better assist customers with their financial needs.
- Monitored and reported suspicious activity in line with bank security policies.
Duty Manager
Payless Shoes
11.2003 - 04.2007
- Trained employees in essential job functions.
- Supervised and coordinated team to provide guidance and support and maximize performance.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Improved customer satisfaction by promptly addressing and resolving guest concerns and complaints.
- Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Maintained compliance with company policies, objectives, and communication goals.
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
Education
Diploma in Management -
The Australian College of Commerce & Management
Wollongong, NSW10.2014
Cert IV in Frontline Management -
The Australian College of Commerce & Management
Wollongong, NSW03.2014
Produce Spreadsheets -
TAFE NSW
Wollongong, NSW09.2012
Cert III in Business & Financial Services -
The Australian College of Commerce & Management
Wollongong, NSW04.2008
Skills
- Prioritisation and time management
- Analytical Thinking
- Problem-solving
- Coaching and Mentoring
- Negotiation and conflict resolution
- Attention to Detail
- Growth Mindset
- Collaborative and communication
- Team Building
- Risk Culture
- Effective clear communication
- Regulatory Compliance Knowledge
References
Please contact me.
Timeline
Support Leader- Home Loans Maintenance /Processing
IMB Bank
03.2023 - Current
Acting Team Leader (Mat Leave) – Lending Services
IMB Bank
03.2023 - 05.2024
Senior Loans Maintenance Officer
IMB Bank
10.2021 - 03.2023
Mortgage Accounts Officer
IMB Bank
05.2016 - 10.2021
Settlements Officer
IMB Bank
02.2014 - 04.2016
Securities Officer
IMB Bank
12.2012 - 01.2014
Custody Officer
IMB Bank
05.2008 - 11.2011
Teller
IMB Bank
05.2007 - 05.2008
Duty Manager
Payless Shoes
11.2003 - 04.2007
Diploma in Management -
The Australian College of Commerce & Management
Cert IV in Frontline Management -
The Australian College of Commerce & Management
Produce Spreadsheets -
TAFE NSW
Cert III in Business & Financial Services -
The Australian College of Commerce & Management
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