Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Rachael Killeen

Koonawarra,NSW

Summary

Well-qualified administration officer with a positive and friendly demeanour. Strong attention to detail, effective communication skills, and a solid history of tackling diverse and challenging requirements. Well-versed in Home Loan and Commercial lending environment and building further on my career in leadership. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal, excellent time management, and problem-solving skills.

Overview

21
21
years of professional experience

Work History

Support Leader- Home Loans Maintenance /Processing

IMB Bank
03.2023 - Current
  • Implemented data-driven strategies to identify areas of improvement within the Teams.
  • Streamlined processes for increased team efficiency and productivity.
  • Assisted with new hire processing and existing training programs.
  • Served as a mentor to new hires during their onboarding process.
  • Conducted regular performance reviews, identifying opportunities for growth and development among team members.
  • Led cross-functional teams to achieve company-wide goals, fostering a culture of collaboration and innovation.
  • Maintained compliance with company policies, objectives, and communication goals.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.

Acting Team Leader (Mat Leave) – Lending Services

IMB Bank
03.2023 - 05.2024
  • Onboarding, offboarding, and Training of new staff.
  • Regular consultation with Senior Management and other stakeholders to communicate ongoing updates.
  • Adhering to and ensuring risk culture is abided by.
  • Supervised team members to confirm compliance with set procedures and quality requirements.
  • Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Promoted high standards through personal example to help each member understand expected behaviours and standards.
  • Implemented employee recognition programs that boosted morale and increased retention rates within team.

Senior Loans Maintenance Officer

IMB Bank
10.2021 - 03.2023
  • Pursued and suggested operational improvements to enhance quality and improve assistance.
  • Maintained accurate records of maintenance work completed
  • Interacted with employees to seek input on processes
  • Trained junior staff members on proper procedures, promoting consistency across the team.

Mortgage Accounts Officer

IMB Bank
05.2016 - 10.2021
  • Revised and implemented procedures for Offset linkage
  • Mentored fellow peers in learning
  • Maintained strict confidentiality of sensitive financial information, ensuring protection of company assets and maintaining a high level of professional integrity.
  • Updated accounts with current, accurate and industry-compliant data to meet all internal and external audit requirements.
  • Gathered, evaluated and summarized account data in detailed financial reports.

Settlements Officer

IMB Bank
02.2014 - 04.2016
  • Streamlined the settlement process for quicker turnaround times, improving overall efficiency.
  • Balanced multiple priorities while maintaining high-quality service levels by effectively allocating resources and managing time constraints.
  • Ensured client confidentiality by maintaining strict adherence to privacy policies and procedures, protecting sensitive information from unauthorized access or disclosure.
  • Enhanced client satisfaction by efficiently managing settlement transactions and addressing concerns promptly.

Securities Officer

IMB Bank
12.2012 - 01.2014
  • Maintained strict adherence to industry regulations, minimizing risk exposure for the organization.
  • Balanced a high volume of competing priorities and demands while maintaining a professional demeanor and consistently meeting deadlines.
  • Established plans and payoffs for customers' loans, prioritizing control of overall costs.
  • Processed loan security discharge applications and monitored progress from start to finish.
  • Explained very technical financial information to applicants in easy to understand language.

Custody Officer

IMB Bank
05.2008 - 11.2011
  • Mitigated potential risks for clients by identifying any discrepancies in title deeds or land registry records early in the process.
  • Checked accuracy and completeness of documents to identify deficiencies and recommend corrective actions.
  • Managed file archival and information retrievals.
  • Compared incoming data against quality, integrity and accuracy expectations, identified faults and affected timely remedies.
  • Streamlined document processing by implementing efficient organizational systems and procedures.
  • Conducted regular audits of existing documents to ensure accuracy and compliance with industry standards and regulations.
  • Retrieved perfecting documents from secured vault repository.
  • Maintained secure storage of confidential documents, ensuring compliance with regulatory requirements and minimizing risk exposure.

Teller

IMB Bank
05.2007 - 05.2008
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
  • Increased cross-selling opportunities by identifying customer needs and recommending appropriate banking products or services.
  • Demonstrated adaptability during peak business hours by multitasking and prioritizing tasks to maintain efficiency and quality of service.
  • Maintained up-to-date knowledge of bank products, services, promotions, policies, regulations to better assist customers with their financial needs.
  • Monitored and reported suspicious activity in line with bank security policies.

Duty Manager

Payless Shoes
11.2003 - 04.2007
  • Trained employees in essential job functions.
  • Supervised and coordinated team to provide guidance and support and maximize performance.
  • Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
  • Improved customer satisfaction by promptly addressing and resolving guest concerns and complaints.
  • Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Maintained compliance with company policies, objectives, and communication goals.
  • Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.

Education

Diploma in Management -

The Australian College of Commerce & Management
Wollongong, NSW
10.2014

Cert IV in Frontline Management -

The Australian College of Commerce & Management
Wollongong, NSW
03.2014

Produce Spreadsheets -

TAFE NSW
Wollongong, NSW
09.2012

Cert III in Business & Financial Services -

The Australian College of Commerce & Management
Wollongong, NSW
04.2008

Skills

  • Prioritisation and time management
  • Analytical Thinking
  • Problem-solving
  • Coaching and Mentoring
  • Negotiation and conflict resolution
  • Attention to Detail
  • Growth Mindset
  • Collaborative and communication
  • Team Building
  • Risk Culture
  • Effective clear communication
  • Regulatory Compliance Knowledge

References

Please contact me.

Timeline

Support Leader- Home Loans Maintenance /Processing

IMB Bank
03.2023 - Current

Acting Team Leader (Mat Leave) – Lending Services

IMB Bank
03.2023 - 05.2024

Senior Loans Maintenance Officer

IMB Bank
10.2021 - 03.2023

Mortgage Accounts Officer

IMB Bank
05.2016 - 10.2021

Settlements Officer

IMB Bank
02.2014 - 04.2016

Securities Officer

IMB Bank
12.2012 - 01.2014

Custody Officer

IMB Bank
05.2008 - 11.2011

Teller

IMB Bank
05.2007 - 05.2008

Duty Manager

Payless Shoes
11.2003 - 04.2007

Diploma in Management -

The Australian College of Commerce & Management

Cert IV in Frontline Management -

The Australian College of Commerce & Management

Produce Spreadsheets -

TAFE NSW

Cert III in Business & Financial Services -

The Australian College of Commerce & Management
Rachael Killeen