Rachael Rosee
Summary
Enthusiastic and reliable individual currently studying a Bachelor of Arts, with hands-on experience in hospitality and customer service. Brings a strong work ethic, a positive team player attitude, and the ability to multitask in fast-paced environments. Quick to learn new skills and confident in engaging with customers to ensure a smooth, positive experience. Committed to maintaining a clean, organised workspace and delivering high-quality service with a friendly attitude.
Overview
3
3
years of professional experience
Work History
Experienced Team Member
KFC
06.2023 - Current
- Collaborated effectively with kitchen and front-of-house teams to maintain smooth operations during peak hours.
- Assisted in food preparation and ensured compliance with food safety and quality standards.
- Supported customer service efforts by occasionally taking orders and serving customers, providing a friendly and efficient experience.
- Contributed to a positive team environment by communicating openly with colleagues and adapting quickly to changing demands.
- Helped onboard new team members by sharing practical knowledge and demonstrating best practices in kitchen and service areas.
Cafe Team Member
Justinian's Café and Dessert Bar
01.2022 - 08.2022
- Worked collaboratively with other team members to ensure smooth workflow during busy periods.
- Implemented regular customer service training to enhance staff performance and improve overall guest satisfaction.
- Provided friendly and efficient customer service at the counter, taking orders and answering questions about menu items.
- Maintained clear and effective communication across all team members and served as the primary liaison between customers and management.
- Assisted in the preparation and plating of desserts, light meals, and specialty café items in accordance with food safety standards.
Education
Bachelor of Arts -
Macquarie University
Macquarie Park, NSW01.2027
Skills
- Customer Service Focus
- Critical Thinking
- Excellent Communication Skills
- Detail Oriented
- Effective Time Management
- Collaboration
- Responsible Service of Alcohol (RSA)
- Responsible Conduct of Gambling (RCG)
Timeline
Experienced Team Member
KFC
06.2023 - Current
Cafe Team Member
Justinian's Café and Dessert Bar
01.2022 - 08.2022
Bachelor of Arts -
Macquarie University
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