Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Sophie Mcwilliams

Perth,WA

Summary

Offering a positive attitude and excellent communication skills, eager to learn and grow in a dynamic environment. Friendly and approachable, with a keen sense of customer service and teamwork. Possesses foundational knowledge of hospitality. Brings the ability to quickly adapt to new tasks, teams, and environments, creating a welcoming atmosphere and ensuring customer satisfaction.


Overview

3
3
years of professional experience
1
1
Certification

Work History

Bar Staff Member /FOH Team Member

The Coogee Boathouse Eats & Sips
03.2025 - Current
  • Collaborated with team members to ensure smooth service during peak hours.
  • Developed rapport with regular patrons, resulting in increased repeat business and loyalty.
  • Ensured compliance with safety and sanitation regulations, promoting a safe working environment.
  • Contributed to a positive atmosphere through friendly interactions with customers and colleagues.
  • Enhanced customer satisfaction by providing timely and efficient drink orders.
  • Responded promptly to customer inquiries or complaints, resolving issues professionally and courteously.
  • Provided exceptional service to large groups during events, coordinating drink orders efficiently for timely delivery.
  • Demonstrated knowledge of various beverages, confidently providing recommendations based on customer preferences.
  • Maintained a clean and organized bar area for an enjoyable customer experience.
  • Assisted in inventory management, ensuring adequate stock levels for efficient bar operations.
  • Served high customer volumes during special events, nights, and weekends.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.

Electrical Inspection Specialist

Safecheck
09.2024 - Current
  • Identified training needs and organized training interventions to meet quality standards.
  • Maximized team efficiency with thorough training and supervision of junior technicians.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Paid attention to detail while completing assignments.

Barista

CRU Health + Juice Bar
12.2023 - 09.2024
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Controlled line and crowd with quick, efficient service.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Operated espresso machines and commercial coffee brewers to create beverages.

Digital Intern

RAC Insurance
09.2022 - 09.2024
  • Assisted in the development of social media strategies for increased brand engagement and online presence.
  • Managed social media accounts, scheduling posts and monitoring engagement metrics to optimize reach and visibility.
  • Participated in creative brainstorming sessions, generating innovative ideas for digital campaign concepts and initiatives.
  • Assisted in the organization and execution of virtual events, webinars, and live streams, driving audience engagement and interaction.
  • Tracked industry trends and competitor activities to identify opportunities for innovation in digital marketing efforts.
  • Collaborated with cross-functional teams to develop engaging multimedia content for various digital platforms.
  • Participated in regular performance review meetings providing progress updates on assigned projects to team leads and supervisors.
  • Assisted with the maintenance of company websites, ensuring accurate information and optimal functionality at all times.
  • Proofread copywriting materials before publication or distribution ensuring clarity and accuracy.

FOH Staff Member

Ootong & Lincoln
06.2022 - 08.2023
  • Maintained a clean and organized dining area, contributing to an appealing atmosphere for patrons.
  • Utilized time management skills effectively during peak hours to ensure all guests received prompt and attentive service.
  • Answered questions clearly regarding food and beverage preparation, recipe ingredients and allergens.
  • Balanced cash registers accurately at the end of each shift, demonstrating meticulous attention to detail.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously while maintaining top-notch service standards.
  • Collaborated with kitchen staff to ensure seamless communication and prompt delivery of orders.
  • Contributed to event planning efforts by assisting with table setups, decorating the venue according to theme requirements.

Education

Bachelor of Arts - Archaeology And Environmental Management

University of Notre Dame Australia
Fremantle, WA
12-2028

Certificate IV - Business

Fremantle Education Centre
Fremantle, WA
12-2024

High School Diploma -

The Studio School
Fremantle, WA
09-2024

Certificate II - Community Services

Online
12-2023

Skills

  • Strong multitasking
  • Team player attitude
  • Customer service focus
  • Alcohol awareness
  • Cash handling expertise
  • First aid training
  • Clear and effective communication
  • Team training and development
  • Complex Problem-solving

Certification

RSA - Clear to Work

Barista Qualification - Fremantle Baristas School

White Card - WorkSafe

First Aid - iVet


Timeline

Bar Staff Member /FOH Team Member

The Coogee Boathouse Eats & Sips
03.2025 - Current

Electrical Inspection Specialist

Safecheck
09.2024 - Current

Barista

CRU Health + Juice Bar
12.2023 - 09.2024

Digital Intern

RAC Insurance
09.2022 - 09.2024

FOH Staff Member

Ootong & Lincoln
06.2022 - 08.2023

Bachelor of Arts - Archaeology And Environmental Management

University of Notre Dame Australia

Certificate IV - Business

Fremantle Education Centre

High School Diploma -

The Studio School

Certificate II - Community Services

Online
Sophie Mcwilliams