Rachael (Rj) Humphreys

I am currently a team member at the cotton on DC warehouse. Here I have a variety of responsibilities as I have been trained in nearly every area. In busy periods I also assist in managing the area I'm in the most, as well as helping train both new employees and co-workers in new skills. I have loved learning so much from working here! This includes things like working with machinery, logistics and fast paced work due to the time constraints of working in the online orders department. This job has also helped me learn to be adaptable and highlighted the importance of team work and communication both in and out of the workplace.

For a few months before my final year of Uni picked back up i worked as a housekeeper. Here I cleaned rooms as guests left as well as cleaned public areas within the resort. This included our in house gym, restaurant and bathrooms periodically throughout the day. Another duty of mine was to check in on the guests needs during their stay.

• When cleaning rooms and apartments we scrubbed every inch of the bathrooms, sanitize all surfaces of the kitchen and bedrooms, change linens and both vacuumed and mopped.
• While working in the public areas, as well as completing room services, we were working around and with guests, thus adding in a customer service aspect of the work.
• We also worked in teams of two, with these duos changing from day to day. This made communication and team work necessary.
• This work was also very fast paced with having 30-45 rooms cleaned within 5 hours with only two or three teams regularly.

I have been an active volunteering member of Anglesea Surf lifesaving club since 2018 however I have been apart of the organisation since 2016. my current role in the club is mainly youth training based.

• I train at development camps training 14-16 year olds. where we spend 3-4 days teaching these kids everything they need to know for their Bronze medallion.
• I am also a trainer within in the nippers program and have been since 2018. I started working with my group when the kids were 6 years old and they are now 12-13 years old. I spend two-three weeks with them every summer and it's been so integral to my development as a human and love working with the kids, my fellow trainers and those above me.

Kaigacon is extremely similar to Comicon but is strictly for artists and craft makers and is held twice a year but i unfortunately have only worked two of the three they've held in Melbourne so far.

• my role here is the same as my festival work as they like to utilise my experience with the ticketing systems
• i work front of house, scanning tickets, giving customers their entry stamps
• providing customer service/information

Due to my experience with the ticketing systems used at splendour I, among many others, have been contacted to work at other music festivals across Australia. I've been lucky enough to work at Good things two years in a row now

• unlike splendour good things is a single day event held every December
• both years i have worked the entry gates scanning tickets and wrist-banding which isn't for everyone but i love the fast paced work and seeing everyone pre festival.

Comic-con is a three day event every July and again in December (X-mas con) and was my introduction to event work as well as volunteering for something other than surf life saving. It also opened me up to so many other opportunities.

• My role mainly involves costumer service with guests as well as just general support for those around my area.
• My area is also frequently in charge of some events which I either assist in running or hold down the fort while others go help.
• I have been asked back three times in total now, each time i am given a little more responsibility with event organising and working the desk thanks to my prior experience and connections with fellow workers.

Splendour was my first working music festival and I've been addicted since. It was a four-day event but I was dedicated to go and drove from Melbourne to Byron bay and back and it was the best two weeks of my life. Working there was incredibly enjoyable and rewarding.

• My roles there were customer service based as I was in ticketing booths both selling and scanning customers tickets. In the last days they needed help in other areas, and I ended up also doing crowd work, helping the crowds safely cross the roads that passed the entrance to their campsites.