Racheal Lincoln
Leopold,VIC
Summary
Dedicated professional with a proven track record of enhancing cleanliness and customer satisfaction at Icorp Security. Leveraged expertise in cleaning and sanitizing, alongside exceptional time management skills, to improve facility hygiene by 30%. Known for reliability and strong team collaboration, consistently delivering high-quality service tailored to client needs.
Overview
1
1
Certification
Work History
Cleaner
Self Employed Web
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Removed trash, debris and other waste materials from premises.
- Used time management and efficient cleaning methods to meet deadlines.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Handled equipment, chemicals, and materials properly and with caution.
- Confirmed all cleaning tools and equipment were stored properly after use.
- Emptied trashcans and transported waste to collection areas.
- Maintained a well-organized storage area for cleaning supplies to ensure easy access and efficient use of materials.
- Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
- Improved overall facility hygiene by sanitizing high-touch surfaces regularly to minimize the spread of germs.
- Provided assistance to other staff members with cleaning of difficult areas.
- Organized and used industrial cleaning products following strict safety procedures.
- Increased customer satisfaction by maintaining clean restrooms and public spaces in a timely manner.
- Strengthened teamwork within the cleaning staff by actively communicating updates on tasks completed or pending work requirements.
- Performed deep-cleaning tasks for carpets, upholstery, and window treatments to extend their lifespan and maintain appearance.
- Provided exceptional customer service by addressing inquiries, concerns, or requests from clients in a timely and satisfactory manner.
- Demonstrated an outstanding commitment to safety protocols by consistently wearing protective gear during cleaning tasks that involved hazardous materials or situations.
- Promoted environmental sustainability by implementing eco-friendly cleaning practices and reducing waste.
- Developed strong relationships with clients through professionalism and consistent delivery of reliable services tailored to their specific needs.
- Contributed to a positive working environment by addressing and resolving maintenance issues promptly.
Covid Marshall
Icorp Security
- Enhanced public safety by conducting patrols and surveillance in assigned areas.
- Developed emergency management plans for various situations, increasing preparedness for potential crises.
- Maintained professional demeanor during interactions with diverse populations, fostering respect between law enforcement and the community.
- Managed high-stress situations effectively by using de-escalation tactics before resorting to force, reducing the risk of injury or escalation.
- Trained new recruits on department policies and procedures, contributing to their professional development as Marshal officers.
Hotel Assistant
Ocean Grove Boat Ramp
- Managed reservations accurately to minimize booking errors and ensure optimal room occupancy rates.
- Maintained high standards of cleanliness throughout the property by regularly inspecting rooms and public spaces.
- Improved guest satisfaction by providing exceptional customer service and promptly addressing their concerns.
- Enhanced hotel efficiency by assisting in daily operations, including front desk management and housekeeping coordination.
- Provided personalized assistance to guests with special needs or requests, ensuring a positive experience during their stay.
- Provided support during peak hours or emergencies as needed, displaying adaptability under pressure while maintaining focus on delivering excellent service.
- Streamlined check-in and check-out processes for guests, resulting in reduced wait times and increased satisfaction.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Developed and maintained positive relationships with guests for satisfaction.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Liaised with housekeeping staff to verify service and maintenance of hotel standards.
Air Bnb Cleaner
Holidays House Keeper's
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Removed trash, debris and other waste materials from premises.
- Used time management and efficient cleaning methods to meet deadlines.
- Handled equipment, chemicals, and materials properly and with caution.
- Confirmed all cleaning tools and equipment were stored properly after use.
- Provided assistance to other staff members with cleaning of difficult areas.
- Improved overall facility hygiene by sanitizing high-touch surfaces regularly to minimize the spread of germs.
Cleaner
Barwon Security
Education
Year 7-10 -
East Ballarat Secondary College
Ballarat, VICSkills
- Cleaning and sanitizing
- Sweeping and mopping
- Housekeeping
- Customer service
- Time management
- Team collaboration
- Reliability and punctuality
- Efficient cleaning techniques
- Problem-solving
- Attention to detail
- Chemical handling
- Professional appearance
- Health and safety regulations
- Confidentiality awareness
- Multitasking and organization
- Verbal and written communication
Certification
RSA Responsible service of Alcohol
References
Maria Serra
Barwon Security
0430 318 384
Diana Marie
Barwon Security
0488 700 444
Glen Tegart
0466 752 900
Timeline
Cleaner
Self Employed Web
Covid Marshall
Icorp Security
Hotel Assistant
Ocean Grove Boat Ramp
Air Bnb Cleaner
Holidays House Keeper's
Cleaner
Barwon Security
Year 7-10 -
East Ballarat Secondary College