Rachel Bennett
Lismore,NSW
Summary
I'm a compassionate, hardworking individual, seeking to develop skills in barista services. With extensive knowledge in both retail and client support, with flexible hours, Im able to offer collaborative abilities and skills to optimise performance in the chosen environment .
Through my work experience, I've learnt how to manage different situations in order to benefit the individual and create ways to reach specific goals to overcome personal barriers. My Role as a Front End Supervisor at Woolworth's has ultimately enhanced my ability to motivate team members and satisfy the customers experience, managing difficult situations under pressure and acquiring problem solving skills to seek resolution between staff and customers when problems arise . Additionally, my experience as a support worker has strengthened my decision making ability to cultivate a positive environment when unexpected difficulties occur, being compassionate and supportive to create a space where the client feels heard and understood.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Therapeutic Support Worker
Life Without Barriers
Lismore, NSW
03.2024 - Current
- Supported clients'' emotional well-being through empathetic listening and tailored coping strategies.
- Created a safe, non-judgmental environment for clients to openly discuss their emotions, challenges, and goals during therapy sessions.
- Improved clients'' daily living skills by providing guidance in areas such as personal hygiene, communication, and social interactions.
- Conducted crisis intervention as needed to ensure the safety and stability of clients in high-risk situations.
- Advocated for clients'' needs within the community, connecting them to appropriate resources and support services.
- Maintained detailed documentation of client sessions, progress notes, and treatment plans for accurate reporting and continuity of care.
- Empowered clients by equipping them with the tools necessary to advocate for themselves and make informed decisions about their mental health care.
- Built and maintained therapeutic relationships, fostering positive, supportive and empowering client environments.
Support Worker
Indigo Rose
Lismore
05.2023 - Current
- Enhanced the quality of care for clients by providing personalised support and assistance with daily living
- Established trusting relationships with clients and their families through empathetic communication and active listening
- Developed strong rapport with clients by consistently demonstrating respect, understanding, and genuine concern for their wellbeing.
Front End Supervisor
Woolworths Lismore Central
11.2020 - 05.2023
- Learnt how to manage a team and enhance people's abilities and performance to give them a sense of importance in their roles
- Learnt admin roles such as: handling money, computer work, filling out forms and communicating/directing phone calls
- Learnt specific skills such as: time management, leadership, communication, organisation and discernment
- Learnt how to manage and handle difficult situations between customers, giving opportunities to seek resolutions and creating positive experiences.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
Education
High School Diploma -
Summerland Christian College
Goonellabah, NSW11.2021
Skills
Compassionate
Hardworking
Responsible
Creative
Communication
Time management
Leadership
Teamwork
Critical thinking
Emotional intelligence
Certification
- Working With Children's Check
- Police Check
- First Aid and CPR Certifications
- NDIS Screening check
Timeline
Therapeutic Support Worker
Life Without Barriers
03.2024 - Current
Support Worker
Indigo Rose
05.2023 - Current
Front End Supervisor
Woolworths Lismore Central
11.2020 - 05.2023
High School Diploma -
Summerland Christian College