Rachel Campbell
Melbourne,VIC
Summary
Customer-oriented store manager offering a year of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates.
Overview
16
16
years of professional experience
Work History
Retail Store Manager
Sportsgirl
Moonee Ponds, Vic
02.2024 - Current
- Successfully manage a team of 12 employees independently and successfully.
- Supervised daily operations of the retail store, including staff scheduling, inventory management and customer service.
- Drafted detailed reports on store performance for upper management review.
- Organized merchandise displays according to seasonal promotions or special events.
- Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
- Mentored employees in management of complicated sales, complex issues and difficult customers.
- Evaluated store performance and incorporated feedback to implement improvement plans.
Part-time Supervisor Retail Assistant
Sportsgirl
Highpoint, VIC
08.2022 - 02.2024
- Experienced in Supervising and directing a large team of employees in daily operations.
- Opening and closing registers, cash handling and EOD banking.
- Promoted high customer satisfaction with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Performed opening and closing duties such as counting out tills and organizing inventory.
- Regularly monitored store shelves to ensure product availability, restocking and rotating merchandise as needed.
Sanctuary Hand
Edgar's Mission
Lancefield, VIC
01.2022 - 07.2022
- Provided daily care for farm Sanctuary animals, including feeding, cleaning and exercising.
- Ensured the safety of animals by monitoring their behavior and administering medication.
- General daily care and rehabilitation of animals such as horses, cattle, goats, sheep, chickens and pigs.
Sales Assistant
Harris Scarfe
Epping, VIC
01.2009 - 12.2020
- Answered customer inquiries and provided accurate information regarding products and services.
- obtaining knowledge in different departments in the store so I could provide the best customer service and experience.
- stock room management and organization.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Regularly monitored store shelves to ensure product availability, restocking and rotating merchandise as needed.
Sales Assistant
Victoria's Secret
Melbourne Airport, VIC
01.2016 - 01.2018
MaribynongSportsgirl
- Sole responsibility of opening and closing store, tracking budgets and KPI.
- Based in the International Terminal but also assisted in the Qantas store and T3 store when needed.
- assisted with visual merchandising, setup, display and promotional materials.
- Assisted customers with prompt and polite support in-person and via telephone, solve problems and handle customer concerns.
Education
High School Diploma -
Sunbury College
Sunbury2010
Skills
- POS System Operation
- Retail Merchandising
- Loss Prevention
- Customer service
- Cash Handling
- Staff Management
- Training and Mentoring
- Calm and Professional Under Pressure
- Teamwork and Collaboration
- Staff management
- Retail employee training
- Budgeting and cost control
- Reporting and documentation
- Visual merchandising
- Hiring and training
- Retail operations
References
Jessica Dixon
Sportsgirl Business Manager
0400888719
Nancy Hassanein
Victoria’s Secret Store Manager
0424 244 417
Timeline
Retail Store Manager
Sportsgirl
02.2024 - Current
Part-time Supervisor Retail Assistant
Sportsgirl
08.2022 - 02.2024
Sanctuary Hand
Edgar's Mission
01.2022 - 07.2022
Sales Assistant
Victoria's Secret
01.2016 - 01.2018
Sales Assistant
Harris Scarfe
01.2009 - 12.2020
High School Diploma -
Sunbury College