Rachel Condat

· Delivered frontline therapeutic care to vulnerable children with complex needs, mental health conditions and behavioural disorders, in out-of-home care.

· Work closely with Child and Youth Protection Services to implement trauma-informed support aligned with case goals and safety plans.

· Promote developmental growth through daily routines, life skills education and behaviour support strategies.

· Accurately document incidents, behaviours, and progress in confidential daily reports.

· Administered medication

· Proficient in all Microsoft software to manage administrative tasks and data entry efficiently.

· Managed membership administration, including inquiries, cancellations, insurance accounts and financial dispute resolution while ensuring accurate account updates and billing.

· Maintain member records with confidentiality and accuracy.

· Monitor, clean and sanitised gym equipment, assisted members with equipment and enforce safety guidelines.

· Planned and implemented age-appropriate activities to encourage social, emotional, and cognitive development.

· Communicated sensitively and professionally with parents from varied cultural and linguistic backgrounds, providing clear updates and addressing concerns with empathy.

· Strong organisational skills to manage multiple children and tasks efficiently in a busy gym setting.

· Assisted with feeding, nappy and hygiene routines.