Rachel Cooper
Spring Farm,NSW
Summary
Dynamic Team Leader and Occupational Therapist with a proven track record at WorkFocus Australia, enhancing patient experience through quality improvement initiatives and comprehensive staff training. Skilled in activity analysis and fostering flexibility, I've significantly contributed to team productivity and client recovery outcomes. Successful in building positive rapport, gaining trust and guiding teams toward achievement of organisational goals. Strong facilitator proficient at working cross-departmentally with joint and senior management.
Overview
4
4
years of professional experience
1
1
Certification
Work History
NSW Occupational Therapy Lead
WorkFocus Australia
01.2024 - Current
- Participated in quality assurance initiatives aimed at improving overall patient experience by identifying areas needing improvement and implementing corrective actions.
- Supported Occupational Therapists in conducting assessments, identifying functional limitations and establishing achievable goals for patients.
- Facilitating education sessions for Occupational Therapists to support them in improving their knowledge and support for clients.
- Arranging CPD for Occupational Therapists to expand their skill set.
Team Leader
WorkFocus Australia
05.2021 - Current
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Built strong relationships with customers through positive attitude and attentive response.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
Rehabilitation Consultant
WorkFocus Australia
12.2019 - 05.2021
- Evaluated client progress regularly, adjusting treatment plans accordingly for optimal recovery results.
- Educated clients on injury prevention techniques to facilitate long-term health maintenance and prevent future complications.
- Mentored junior staff members, fostering a culture of professional development within the team environment.
- Consulted with interdisciplinary teams to enhance coordination of care, establish medical clearance and determine optimal timing of further interventions.
- Completed Activities of Daily Living Assessments for clients with Physical and Psychological injuries to increase independence both at home and within the community.
Education
Bachelor of Occupational Therapy -
Western Sydney University
Sydney, NSW11.2019
Skills
- Flexibility
- Activity analysis
- Quality Improvement
- Client Education
- Home modifications
- Case Management
- Document Management
Certification
- Mental Health First Aid Training
Timeline
NSW Occupational Therapy Lead
WorkFocus Australia
01.2024 - Current
Team Leader
WorkFocus Australia
05.2021 - Current
Rehabilitation Consultant
WorkFocus Australia
12.2019 - 05.2021
Bachelor of Occupational Therapy -
Western Sydney University
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