Rachel Godwin
Summary
Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.
Overview
4
4
years of professional experience
Work History
Retail Assistant
Target Australia
Macquarie Fields, NSW
07.2023 - Current
- Used POS system to process sales, returns, online orders, and gift card activations.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Developed strong rapport with customers and created positive impression of business.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Monitored customers for signs of security concerns and escalated issues to management.
- Used in-store system to locate inventory and place special orders for customers.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Listened to customer needs and desires to identify and recommend optimal products.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Managed efficient cash register operations.
- Assisted management with loss prevention initiatives, lowering instances of theft within the store premises.
- Participated in seasonal sales events and promotions, maximizing their impact on revenue generation.
- Maintained an organized backroom for easy access to stock when replenishing shelves.
- Stocked merchandise, clearly labelling items, and arranging according to size or colour.
- Enhanced store appearance through diligent merchandising and regular upkeep of displays.
Retail Assistant
Roni's Home Depot Narellan
Sydney, NSW
10.2020 - 07.2023
- Used POS system to process sales, returns, online orders, and gift card activations.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Stocked merchandise, clearly labelling items, and arranging according to size or colour.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Collaborated with team members to accomplish sales goals and improve overall store performance.
- Interacted with customers proactively, identifying needs and offering suitable product recommendations.
- Actively engaged customers to provide general assistance and information on store merchandise.
- Enhanced store appearance through diligent merchandising and regular upkeep of displays.
- Handled returns and exchanges professionally, adhering to company policies while prioritizing customer satisfaction.
- Demonstrated flexibility by adapting to various roles within the retail environment as needed.
Education
High School -
Magdalene Catholic college
Bachelor of Science - Health And Medical Science
University of Wollongong
Wollongong, NSW11.2027
Skills
- Adaptability
- Problem-solving
- Communication
- Ability to work under pressure
- Works efficiently independently as well as in a team
- Customer Assistance
- Time Management Capabilities
- Flexible schedule availability
- Reliable and Responsible
- Positive Customer Engagement
References
Available upon request
Timeline
Retail Assistant
Target Australia
07.2023 - Current
Retail Assistant
Roni's Home Depot Narellan
10.2020 - 07.2023
High School -
Magdalene Catholic college
Bachelor of Science - Health And Medical Science
University of Wollongong