Vittoria Rocca
Manningham,SA
Summary
Caring and compassionate Student Nurse well-versed in patient-centered care, nursing fundamentals and medical terminology. Responds to emergencies with grace and a calm mentality. Demonstrated success in delivering superior care to multiple patients, balanced with a high-volume task load
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Retail Assistant
Nespresso
2023.06 - Current
- Boosted customer satisfaction by providing exceptional service and addressing inquiries efficiently.
- Enhanced store appearance through diligent merchandising and regular upkeep of displays.
- Managed inventory with accuracy, ensuring optimal product levels and minimizing stock discrepancies.
- Collaborated with team members to accomplish sales goals and improve overall store performance.
- Maintained a clean and inviting atmosphere for customers, ensuring a positive experience and encouraging repeat visits.
- Demonstrated strong knowledge of all menu items, effectively answering customer inquiries and offering customized recommendations based on individual preferences.
- Adapted quickly to new software systems and technologies introduced by the company, ensuring seamless integration into daily operations.
- Cleaned counters, machines, utensils, and seating areas daily.
- Used POS system to accurately enter orders and process payments.
Admin/ Front of House
Dry Cleaners
2023.06 - Current
- Resolved guest complaints or concerns professionally and efficiently to ensure customer satisfaction.
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
- Processed customer transactions accurately, ensuring timely payments and accurate recordkeeping.
- Managed garment handling carefully, preventing damage or loss of customers'' items.
- Enhanced customer satisfaction by providing friendly and efficient service at the counter.
Customer Assistant
Drakes Supermarkets
2019.12 - 2023.06
- Worked with Customer Service and Product Development departments to enhance overall customer experience
- Settled customer disputes in a professional and pleasant manner
- Handled food with sanitation and safety in mind
- Worked to ensure a neat and attractive sales environment, and assisted in the setup of visual displays
- Maintained up-to-date knowledge of all retail promotions
- Worked to ensure a positive and hassle-free customer experience.
Sales Assistant
Optus
2022.11 - 2023.04
- Maintained positive communication between clients, sellers, and other professionals during the buying and selling processes
- Helped clients to navigate the financial aspects of the buying process.
Waitress
Fasta Pasta
2021.11 - 2022.02
- Worked as a committed team member to achieve the highest level of customer service
- Brought forth a welcoming and energetic spirit
- Worked as a flexible server during overflow periods.
Education
Bachelors Of Nursing - Health Care
University of South Australia
Adelaide, SAYear 8 - Year 12 -
Our Lady Of The Sacred Heart College
Enfield, Adelaide12.2022
Skills
- Leadership Skills
- Communication
- Creativity
- Problem-Solving
- Adaptability
- Teamwork
- Time Management
- Computer Skills
- Effective Time Management
- Customer Service
- Good time management
- Interpersonal Communication Skills
- Critical Thinking
- Empathy and Compassion
- Ethical Decision-Making
- Patient Consultation
- Student Precepting
- Documentation
- Organizational Skills
- Cultural Competence
- Decision Making
- Adaptability and Flexibility
- Patient Education
- Active Listening
- Patient Assessment
Hobbies and Interests
- Working out
- Swimming
- Painting
- Cooking + creating recipes
Timeline
Retail Assistant
Nespresso
2023.06 - Current
Admin/ Front of House
Dry Cleaners
2023.06 - Current
Sales Assistant
Optus
2022.11 - 2023.04
Waitress
Fasta Pasta
2021.11 - 2022.02
Customer Assistant
Drakes Supermarkets
2019.12 - 2023.06
Bachelors Of Nursing - Health Care
University of South Australia
Year 8 - Year 12 -
Our Lady Of The Sacred Heart College
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