Rachel Hoare
Jannali,NSW
Summary
Service oriented Barista and Youth Worker, with 10 years in the hospitality industry. Efficient at managing client experiences, responding quickly to customer needs and a strong work ethic. Able to function well under high-pressure environments with professionalism and courtesy. Currently available to work full time preferably in Sydney CBD.
Overview
11
11
years of professional experience
Work History
Sunday Barista
WEST END ESPRESSO
03.2022 - Current
Youth Officer
NSW Department of Communities and Justice
08.2023 - 01.2024
- Supervised young people in custody and ensured all their needs such as health, hygiene and wellbeing were met on daily basis
- Managed incoming phone calls from lawyers and youth justice workers concerning young people
- Maintained safe and secure environment for young people and staff within the centre
- Proactively averted risk and solved problems
- Positive role model and reinforced boundaries
- Supervised young people in court appearances
- Transported young people to court and detention centres
- Worked in accordance with relevant department legislation, policies and procedures
- Followed a structured routine and helped young people adjust to the routine by role modelling and demonstrating expectations
- Confident in managing conflict in a high pressure and fast paced environment
- Resilient and flexible when working with others.
Corporate Barista
Compass Group (UBS Investment Bank)
08.2022 - 08.2023
- Assisted in management for internal café for investment bank
- Dialing in coffee and ensuring daily specialty coffee is provided
- Thrived in high pressure environment
- Provided efficient and excellent customer service to investment bankers.
- Maintained high professional standards
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Profit in café sales increased due to efficient service
E-Commerce (Warehouse Assistant)
Mcobeauty
10.2021 - 03.2022
- Managing online orders and staff / 2IC to Warehouse Coordinator
- Dispatching of International & Australian orders
- Picking and packing customer orders
- Using dispatching systems to fulfill & ship orders
- Stock-take & receiving stock
- Some heavy lifting involved (moving incoming stock & organising stock).
Barista
Toby's Estate Coffee Roasters
06.2019 - 04.2020
- Woking in a fast paced environment
- Knowledge of specialty coffee and serving excellent quality coffee
- Dialling in coffee and ensuring clean maintenance of all coffee equipment
- Mentored by head of coffee and roasters in the workplace.
Youth Leader
Horizon Church Sydney
01.2013 - 12.2019
- Coordinated team-building group activities to promote socialization
- Coordinated activities providing safety requirements for participation
- Monitored and observed participants and reported concerns to supervisor for immediate attention
- Developed case plans for young people
- Provided guidance and support to participants to promote good mental health
- Assisted families in developing and maintaining support network by identifying and utilizing community resources and services
- Managed and led activities promoting growth in mental, emotional and educational areas
- Provided key emotional support to neglected and challenging youth
- Completed all necessary reports and documentation to maintain thorough, accurate case records
- High Needs Case Manager / pastoral care (mental health)
- Providing Pastoral Care for girls with issues of youth homelessness, family breakdowns & mental health issues.
Retail Assistant
Sheridan Outlet
11.2016 - 12.2018
- Coordinated efficient restocking of sales floor with current merchandise and accurate signage for current promotions
- Used POS system to process sales, returns, online orders and gift card activations
- Approached each problem with fresh mind and analytical strategies to quickly resolve concerns
- Balanced and organized cash register by handling cash, counting change and organizing EOD
- Greeted customers, helped locate merchandise and suggested suitable options
Corporate Barista
UBS Investment Bank
03.2014 - 08.2016
Education
Certifiate IV in Community Services -
TAFE NSW
Loftus, NSW04.2018
HSC -
The Jannali High School
Jannali, NSW12.2011
Provide Responsible Service of Alcohol - SITHFAB002 -
CBD College
Youth at Risk Training -
TAFE NSW Loftus Campus
WWC0693598E -
Kids Guardian
08.2026
Bachelor of Criminal And Community Justice -
University of Western Sydney
ONLINE03.2025
Skills
- Ability to work well under pressure
- Ability to work well in team and very adaptive
- Fast Learner
- Demonstrated skills in MS Office including Outlook, Word and Excel
- Very Resilient and large capacity to be able to handle different situations
- Exceptional customer service
- Relationship Building
- Time Management
- Opening and closing duties
Immunization History
COVID-19 Fully Vaccinated
Personal Information
- Date of Birth: 21/5/93
- Nationality: Australian Citizen
- Driving License: Full Drivers License
References
References available upon request
Timeline
Youth Officer
NSW Department of Communities and Justice
08.2023 - 01.2024
Corporate Barista
Compass Group (UBS Investment Bank)
08.2022 - 08.2023
Sunday Barista
WEST END ESPRESSO
03.2022 - Current
E-Commerce (Warehouse Assistant)
Mcobeauty
10.2021 - 03.2022
Barista
Toby's Estate Coffee Roasters
06.2019 - 04.2020
Retail Assistant
Sheridan Outlet
11.2016 - 12.2018
Corporate Barista
UBS Investment Bank
03.2014 - 08.2016
Youth Leader
Horizon Church Sydney
01.2013 - 12.2019
Certifiate IV in Community Services -
TAFE NSW
HSC -
The Jannali High School
Provide Responsible Service of Alcohol - SITHFAB002 -
CBD College
Youth at Risk Training -
TAFE NSW Loftus Campus
WWC0693598E -
Kids Guardian
Bachelor of Criminal And Community Justice -
University of Western Sydney
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