Rachel Hoare
Kirrawee
Summary
Motivated and adaptable professional with a strong foundation in Youth Services, most recently serving as a Youth Officer for Youth Justice NSW. This role developed exceptional communication, conflict resolution, and relationship-building skills across diverse and challenging environments. Now seeking to return to corporate hospitality, bringing a refreshed perspective, a passion for delivering outstanding customer experiences, and proven expertise in high-quality beverage preparation, machine maintenance, and efficient service delivery. Reliable, team-oriented, and calm under pressure, with a strong work ethic and commitment to excellence in fast-paced hospitality settings.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Sunday Barista
WEST END ESPRESSO, Jannali
03.2022 - Current
Youth Officer
NSW Department of Communities and Justice (Youth Justice NSW), St. Marys
08.2023 - 08.2025
- Supervised young people in Youth Justice Centres across NSW.
- Supervised young people in custody and ensured all their needs such as health, hygiene and wellbeing were met on a daily basis.
- Responded to challenging situations
- Maintained a safe and secure environment for young people and staff within the centre and children's courts
- Help young people reintegrate back into society
- Proactively avert risk and solve problems
- Positive role model who was willing to reinforce boundaries
- Worked in accordance with relevant department legislation, policies and procedures
- Communicated well and found common ground with others
- Remained calm in high pressure situations
- Resilient and flexible in my approach to working with others
Corporate Barista
Compass Group (UBS Investment Bank), Sydney
08.2022 - 08.2023
- Helping manage internal cafe for an investment bank
- Controlled line and crowd with quick, efficient service.
- Prepare and serve high-quality coffee and beverages in a fast-paced corporate setting.
- Maintain coffee machines and ensure cleanliness and hygiene standards.
- Provide professional, friendly service to staff and clients.
- Assist with restocking and daily café operations.
E-Commerce (Warehouse Asssistant)
Mcobeauty
10.2021 - 03.2022
- Managing online orders and staff / 2IC to Warehouse Coordinator
- Dispatching of International & Australian orders
- Picking and packing customer orders
- Using dispatching systems to fulfill & ship orders
- Stock-take & receiving stock
- Some heavy lifting involved (moving incoming stock & organising stock)
Barista
Toby's Estate Coffee Roasters, Chippendale NSW
06.2019 - 04.2020
Youth Leader
Horizon Church Sydney, Sutherland
01.2013 - 12.2019
- Coordinated team-building group activities to promote socialization.
- Coordinated activities providing safety requirements for participation.
- Monitored and observed participants and reported concerns to supervisor for immediate attention.
- Developed case plans for young people
- Provided guidance and support to participants to promote good mental health
- Assisted families in developing and maintaining support network by identifying and utilizing community resources and services.
- Managed and led activities promoting growth in mental, emotional and educational areas.
- Provided key emotional support to neglected and challenging youth.
- Completed all necessary reports and documentation to maintain thorough, accurate case records.
- High Needs Case Manager / pastoral care (mental health).
- Providing Pastoral Care for girls with issues of youth homelessness, family breakdowns & mental health issues.
Retail Assistant
Sheridan Outlet , Surry Hills
11.2016 - 12.2018
Education
Certifate IV - Community Services
TAFE NSW
Loftus, NSWBachelors degree - Criminal and Community Justice
University of Western Sydney
Liverpool, NSW08.2025
HSC - undefined
The Jannali high School
Jannali, NSW12.2011
Skills
- Effective team participation
- Skilled in high-stress environments
- Mentoring youth in essential life skills
- Effective in managing challenges
- Proficient in MS Office applications
- Effective time management
- Attention to detail
- Effective problem resolution
- High-quality client service
Certification
- WWC0693598E, Kids Guardian August 2021 — August 2026
- Provide Responsible Service of Alcohol – SITHFAB002, CBD College July 2019
- Youth at Risk Training, TAFE NSW Loftus Campus September 2017
IMMUNISATION HISTORY
COVID-19 Fully Vaccinated
Timeline
Youth Officer
NSW Department of Communities and Justice (Youth Justice NSW), St. Marys
08.2023 - 08.2025
Corporate Barista
Compass Group (UBS Investment Bank), Sydney
08.2022 - 08.2023
Sunday Barista
WEST END ESPRESSO, Jannali
03.2022 - Current
E-Commerce (Warehouse Asssistant)
Mcobeauty
10.2021 - 03.2022
Barista
Toby's Estate Coffee Roasters, Chippendale NSW
06.2019 - 04.2020
Retail Assistant
Sheridan Outlet , Surry Hills
11.2016 - 12.2018
Youth Leader
Horizon Church Sydney, Sutherland
01.2013 - 12.2019
Bachelors degree - Criminal and Community Justice
University of Western Sydney
HSC - undefined
The Jannali high School
Certifate IV - Community Services
TAFE NSW
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