RACHEL MCCOSKERY
Birtinya,QLD
Summary
Developed and maintained client relationships across sales, customer service, and business development to consistently meet and exceed sales goals.
Retail professional with proven track record in driving sales and enhancing customer experiences. Known for reliable collaboration and adaptability in dynamic retail environments. Skilled in inventory management and customer relations, with passion for achieving results.
Overview
12
12
years of professional experience
Work History
Retail Sales Professional
Secrets by Ammar
09.2026 - Current
- Currently building strong customer relationships to enhance loyalty and repeat business.
- Executed merchandising strategies to optimize product visibility and sales performance.
- Maximized customer satisfaction through providing excellent service and addressing concerns promptly.
- Handled cash transactions accurately, maintaining balanced cash registers at the end of each shift.
- Assisted in opening and closing procedures, ensuring a smooth transition between shifts and proper security measures were followed.
Sales Consultant
BABY BUNTING
06.2020 - 08.2026
- Detailed responsibilities including customer service, sales , merchandising, stock control, opening/closing and team support
- Trusted Store code holder
- Engaged with prospective customers, building rapport and generating business.
- Handled client deposits and transactions and updated billing information in company databases.
- Trained new employees in product knowledge, customer service protocols, cash handling procedures, and safety regulations.
- Connect with and understand the needs of new and expectant parents, providing personalised assistance and product recommendations.
- Liaised between managers and employees, communicating concerns and expectations to appropriate parties.
Sales Assistant
AMERICAN SWISS FINE JEWELLERY
06.2019 - 06.2020
- Customer service, jewellery sales, payments, merchandising and customer retention.
- Arranged store products on shelves and promotional displays.
- Assisted customers with item returns and payment refunds.
- Educated customers on proper jewelry care and maintenance for new purchases.
- Delivered outstanding customer service and high-quality shopping experience to grow customer base.
- Identified potential opportunities for upselling products based on customer needs analysis.
- Followed all safety protocols while handling delicate jewelry pieces during cleaning, repairs, and display setup activities.
- Maintained an organized workspace, including merchandise displays, inventory levels, and paperwork filing systems.
- Arranged and display merchandise to promote sales.
- Opened and closed cash registers, balanced cash drawers, and made deposits.
- Inventoried stock and requisitioned new inventory.
- Sold merchandise, completed contracts, and arranged for delivery.
Sales Representative
THE FURNITURE SHACK
01.2018 - 06.2019
- Maintained consistent on the floor sales by developing and deepening positive customer service
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales
- Worked with management teams to develop annual sales plans, goals, and targets.
- Negotiated contracts and prices with clients to exceed sales goals.
- Handled client deposits and transactions and updated billing information in company databases.
- Communicated product features, advantages, and benefits to customers.
- Stayed current on customer trends and requirements.
- Followed up with customers after sales to gain feedback.
Sales Assistant
EMMA AND ROE
08.2014 - 12.2017
- Provided strong customer service by greeting and building relationships with key clients.
- Maintained records related to sales.
- Implemented store layout changes, including the addition of new fixtures.
- Collaborated with store managers to ensure compliance with corporate guidelines.
- Drove customer service through integrity of merchandising and accuracy of store pricing and signage.
- Placed prices or descriptive signs on backdrops, fixtures, merchandise, or floor.
- Stored, packed, and maintained inventory records of props, products, or display items.
- Demonstrated ability to stay organized and motivated in a fast-paced environment.
- Worked with management teams to develop annual sales plans, goals, and targets.
- Handled client deposits and transactions and updated billing information in company databases.
- Operated cash register and POS to handle purchases, refunds, and exchanges for customers.
- Promoted benefits of store credit cards and customer loyalty programs.
- Kept signage and merchandise displays organized and up-to-date, promoting visual presentation standards.
- Upsold additional items to customers to increase sales.
Education
Certificate III - Retail
Skills
- Retail Sales
- Consultative Selling
- Visual Merchandising
- EFTPOS
- Stock Control
- Microsoft Office
- Customer Service
- Key Holder Duties
- Cash Handling
- Opening & Closing Procedures
- Team Support
- Lead Generation
Timeline
Retail Sales Professional
Secrets by Ammar
09.2026 - Current
Sales Consultant
BABY BUNTING
06.2020 - 08.2026
Sales Assistant
AMERICAN SWISS FINE JEWELLERY
06.2019 - 06.2020
Sales Representative
THE FURNITURE SHACK
01.2018 - 06.2019
Sales Assistant
EMMA AND ROE
08.2014 - 12.2017