Rachel Penny

Responsibilities and achievements:

• Analysing and categorising requests for reviews
• Prioritising workflow in response to legislative timeframes
• Undertaking objective, systematic analysis to form evidence based decisions
• Multiple stakeholder education and engagement
• Applying legislation and policy to develop comprehensive reports
• Recruited to specialists teams in view of reducing A.R.T. submissions

Responsibilities and achievements:

• Interpret and apply policy, principles and procedures
• Research and collate information to make informed decisions
• Resolve complaints regarding participant plan funding
• Actively contribute to consistently high performing team
• Setting goals and exceeding KPI's

Responsibilities and Achievements:

• Coordinate the central contact point for COVID-19 vaccine related service requests and incidents
• Triage and allocate work items to state and federal health service stakeholders
• Monitor and respond to operational activities
• Provide data and reporting
• Assist the Director to ensure COVID-19 vaccine hubs receive appropriate support from the Victorian Department of Health

Responsibilities and achievements:

• Assess customer payments, evidence, obligations and entitlements using multiple I.T. platforms
• Research and implement Operational Blueprint
• Advise customers on legislation, policy, procedures,
  payments and services
• Resolve customer complaints
• Liaise with stakeholders
• Actively identify and contribute to I.T. system errors
  

• Identified and transformed Health Management programs into Health Prevention programs
• Identified and developed administrative systems and procedures to ensure accurate data management and recording
• Improved and renegotiated commercial agreements with external stakeholders
• Resolved conflicts and negotiated mutually beneficial agreements between parties
• Developed team communications platforms

• Founded a successful, dynamic & reputable health and fitness facility
• Provided high-volume, quality support and planning to assist program participants identify and obtain their needs and goals
• Built and strengthened valuable industry partnerships to drive collaboration, engagement and revenue stream development
• Developed key operational assessment tools to facilitate positive client outcomes
• Cultivated forward-thinking, inclusive and performance-oriented culture
• Implemented staff recruitment, training & management