Rachel Reynolds

• Provided psychosocial support to individuals with complex and diverse mental health needs
• Applied trauma-informed, person-centred approaches to support recovery, wellbeing, and independence
• Contributed to the development and review of individual support and recovery plans in collaboration with participants, allied health professionals and stakeholders
• Supported access to housing, health, mental health, legal, and employment services
• Delivered practical skill-building support including emotional regulation, daily living skills, and coping strategies
• Responded to crisis situations using de-escalation, risk assessment, and safety planning
• Supported engagement with NDIS plans, goal setting and service coordination
• Advocated for participant rights and access to appropriate services and supports
• Maintained accurate case notes, reports, and documentation
• Built professional relationships within the community to provide support coordination and ensure continuity of care

• Provided holistic support to individuals with complex psychosocial needs across hospital, community and residential settings
• Conducted assessments, risk evaluations, and contributed to collaborative support planning
• Supported the development and implementation of behavioural support and recovery plans
• Coordinated support services across health, mental health, housing, justice, AOD, and community sectors
• Implemented crisis intervention strategies and provided ongoing risk management procedures
• Facilitated goal setting, progress reviews, care plan meetings and service coordination
• Advocated to reduce systematical barriers and improve access to essential services
• Maintained collaborative relationships with multidisciplinary teams and external providers
• Maintained professional documentation and compliance requirements

• Led a team providing 24/7 support to individuals with high and complex needs
• Supervised staff, rostering, training, and performance in line with NDIS regulations and standards
• Delivered personal care and complex support including mobility assistance and clinical-related tasks
• Supported implementation of behaviour management and skill development strategies
• Coordinated input from allied health and medical professionals to create and update support plans and daily routines
• Facilitated community access and social participation activities
• Monitored risk, compliance, incident reporting, and quality standards
• Built strong relationships with families, guardians, and stakeholders

• Supported individuals transitioning into independent living
• Provided practical life skill development training including cooking, budgeting, shopping, cleaning, and maintaining household routines
• Supported psychosocial development including confidence building activities, communication skills and independent decision making
• Assisted with public transport training and community access
• Facilitated engagement in social, recreational, and community activities supporting the development of new positive relationships
• Linked individuals with external service providers and supports to create network of supports and promote independence

• Delivered person-centred support in residential and community settings
• Assisted with personal care, daily routines, medication support, and mobility aids
• Encouraged independence through skill development and structured support
• Followed behaviour support plans and organisational procedures
• Supported a safe, respectful, and inclusive environment
• Monitored health and wellbeing, assisted in development and updating care and behavioural plans
• Provided risk and crisis management and implementation of restrictive practices
• Maintained health and safety standards. organisational policies and procedures and accurate documentation

• Supported individuals experiencing substance use challenges through recovery-focused support
• Delivered harm minimisation, relapse prevention, and emotional regulation support
• Supported goal setting, development of living skills and recovery strategies
• Coordinated access to housing, health, mental health, justice, and employment support services
• Provided crisis intervention and safety planning where required
• Supported aftercare planning, providing information and resources and facilitating support with external networks
• Collaborated with multidisciplinary teams and allied professionals and provided feedback
• Maintained documentation in line with organisational processes and compliance standards

• Delivered trauma-informed, strengths-based support to young people in residential and community settings
• Facilitated group programs focused on emotional regulation, health and wellbeing, promoting positive engagement
• Managed crisis situations including behavioural escalation and risk behaviours
• Conducted risk assessments and supported responsive intervention planning
• Collaborated with multidisciplinary teams, support services, families and stakeholders
• Mentored young people to build positive relationships, life skills, resilience and independence
• Supported engagement in education, training, and community participation
• Maintained accurate records and documentation in line with organisational and regulatory procedures. regulations and standards.

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