Rachel Rutley

• Developed, reviewed, and refined comprehensive project documentation for senior management and stakeholders.
• Coordinated project meetings, providing secretariat support and ensuring timely action item follow-up.
• Conducted research and analysis to advise senior staff on strategic project operations.
• Established robust project schedules, rigorously monitoring progress against baselines with precision.
• Cultivated productive stakeholder relationships, fostering partnerships crucial to project success.
• Led risk management efforts by identifying challenges and maintaining detailed risk registers.
• Supported improvement initiatives by developing enhanced processes aligned with project goals.
• Executed additional administrative tasks to ensure seamless project delivery.

• Developed and refined comprehensive project documentation, including plans, budgets, reports, and briefing materials for senior management and stakeholders.
• Coordinated project meetings, providing secretariat support for complex contractual discussions and ensuring timely follow-up on action items.
• Conducted thorough research and analysis, delivering strategic advice on operations, communication, and stakeholder engagement.
• Established robust project schedules and work breakdown structures, monitoring progress against baselines and reporting status accurately.
• Cultivated productive relationships with diverse stakeholders, fostering partnerships essential for project success.
• Led proactive risk management efforts by identifying challenges, recommending solutions, maintaining detailed registers, and preparing reports.
• Supported continuous improvement initiatives through development and implementation of enhanced processes aligned with project objectives.
• Executed additional administrative and site-specific tasks to facilitate overall project delivery.

• Professionally and efficiently manage a range of customer and member enquires via telephone and face to face, providing a solutions based approach.
• Provide cash handling, membership, administrative and frontline concierge duties in line with the position, as required.

• Support a safe environment for returning travellers.
• Obtain and follow full PPE requirements.
• Update manifests on each floor and keep a diary.
• Report to the Team Leader on a daily basis.
• Control the hotel floors and make sure residence stay in their rooms at all times.
• Provide a safe and comfortable working environment.

Ensured timely and professional passenger check-in and boarding procedures.

Met on-time performance targets consistently throughout shifts.

Conducted safety checks on passenger luggage prior to boarding.

Coordinated daily flight dispatch, collaborating with Flight Crew and Supervisors.

Resolved disputes and investigated passenger complaints to maintain high service standards.

Managed Service Desk operations, addressing last minute changes, failures to board, and delays.

Directed queues effectively, calling forward guests running late and guiding them to appropriate counters.