Rachel Palu
Sydney,NSW
Summary
Dedicated individual with excellent experience in industry. Maintains professional appearance and demeanour and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
5
5
years of professional experience
Work History
Office Administration Assistant
Victorian Electoral Commission
2018.09 - 2018.12
- Managed day-to-day office tasks, ensuring a smooth workflow and timely completion of projects.
- Improved ballot accuracy, conducting thorough reviews of candidate information and eligibility requirements before publishing ballots.
- Maintained strict confidentiality when handling sensitive voter information.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
Picker Packer
Elite Staffing
2019.01 - 2022.01
- Enhanced order accuracy by carefully picking and packing items per customer specifications.
- Reduced shipping errors by thoroughly checking each item before packaging for shipment.
- Collaborated with team members to improve overall productivity and meet tight deadlines in a fast-paced environment.
Office Assistant
Sunshine Magistrates Court
2020.04 - 2020.05
- Enhanced office efficiency by managing schedules, organising files, and maintaining a clean workspace.
- Expedited document processing with accurate data entry and timely filing.
- Undertook extensive research to develop an understanding of various legislation and regulations
Retail Assistant
Cotton On Group
2022.01 - 2022.11
- Boosted customer satisfaction by providing exceptional service and addressing inquiries efficiently.
- Managed inventory with accuracy, ensuring optimal product levels and minimising stock discrepancies.
- Collaborated with team members to accomplish sales goals and improve overall store performance.
Voting Officer/Office Assistant
Victorian Electoral Commission
2022.10 - 2023.02
- Trained new Voting Officers on proper protocols, policies, and procedures, promoting a consistent standard of excellence in election administration.
- Maintained a secure voting environment by enforcing strict security protocols and collaborating with local law enforcement agencies.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
Customer Service Officer
H&R Block
2023.06 - 2023.11
- Managed incoming calls, providing prompt and accurate information to clients about products and services.
- Assisted team members with challenging calls, providing guidance and support to ensure positive outcomes.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
Education
Bachelor of Criminal Justice -
Australian College of Applied Psychology
Melbourne, VIC05.2021
Skills
- Customer Service
- Time Management
- Product Knowledge
- Filing
- Office Administration
- Customer Relationship Management
- Self Management
- Inbound Call Management
- Customer Support
- Positive Attitude
- Multitasking
- Attention to Detail
Referees
Lata Kite
Supervisor - Elite Staffing
Phone: 0412410312
Heath Milne
Supervisor - Victorian Electoral Commission
Phone: 0423588881
Milika Tu'inukuafe
Team Leader - H&R Block
Phone: 0413126946
Timeline
Customer Service Officer
H&R Block
2023.06 - 2023.11
Voting Officer/Office Assistant
Victorian Electoral Commission
2022.10 - 2023.02
Retail Assistant
Cotton On Group
2022.01 - 2022.11
Office Assistant
Sunshine Magistrates Court
2020.04 - 2020.05
Picker Packer
Elite Staffing
2019.01 - 2022.01
Office Administration Assistant
Victorian Electoral Commission
2018.09 - 2018.12
Bachelor of Criminal Justice -
Australian College of Applied Psychology