Summary
Overview
Work History
Education
Skills
Referees
Timeline
Generic

Rachel Palu

Sydney,NSW

Summary

Dedicated individual with excellent experience in industry. Maintains professional appearance and demeanour and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.

Overview

5
5
years of professional experience

Work History

Office Administration Assistant

Victorian Electoral Commission
09.2018 - 12.2018
  • Managed day-to-day office tasks, ensuring a smooth workflow and timely completion of projects.
  • Improved ballot accuracy, conducting thorough reviews of candidate information and eligibility requirements before publishing ballots.
  • Maintained strict confidentiality when handling sensitive voter information.
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.

Picker Packer

Elite Staffing
01.2019 - 01.2022
  • Enhanced order accuracy by carefully picking and packing items per customer specifications.
  • Reduced shipping errors by thoroughly checking each item before packaging for shipment.
  • Collaborated with team members to improve overall productivity and meet tight deadlines in a fast-paced environment.

Office Assistant

Sunshine Magistrates Court
04.2020 - 05.2020
  • Enhanced office efficiency by managing schedules, organising files, and maintaining a clean workspace.
  • Expedited document processing with accurate data entry and timely filing.
  • Undertook extensive research to develop an understanding of various legislation and regulations

Retail Assistant

Cotton On Group
01.2022 - 11.2022
  • Boosted customer satisfaction by providing exceptional service and addressing inquiries efficiently.
  • Managed inventory with accuracy, ensuring optimal product levels and minimising stock discrepancies.
  • Collaborated with team members to accomplish sales goals and improve overall store performance.

Voting Officer/Office Assistant

Victorian Electoral Commission
10.2022 - 02.2023


  • Trained new Voting Officers on proper protocols, policies, and procedures, promoting a consistent standard of excellence in election administration.
  • Maintained a secure voting environment by enforcing strict security protocols and collaborating with local law enforcement agencies.
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.

Customer Service Officer

H&R Block
06.2023 - 11.2023


  • Managed incoming calls, providing prompt and accurate information to clients about products and services.
  • Assisted team members with challenging calls, providing guidance and support to ensure positive outcomes.
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.

Education

Bachelor of Criminal Justice -

Australian College of Applied Psychology
Melbourne, VIC
05.2021

Skills

  • Customer Service
  • Time Management
  • Product Knowledge
  • Filing
  • Office Administration
  • Customer Relationship Management
  • Self Management
  • Inbound Call Management
  • Customer Support
  • Positive Attitude
  • Multitasking
  • Attention to Detail

Referees

Lata Kite 

Supervisor - Elite Staffing 

Phone: 0412410312


Heath Milne

Supervisor - Victorian Electoral Commission 

Phone: 0423588881


Milika Tu'inukuafe 

Team Leader - H&R Block 

Phone: 0413126946 



Timeline

Customer Service Officer

H&R Block
06.2023 - 11.2023

Voting Officer/Office Assistant

Victorian Electoral Commission
10.2022 - 02.2023

Retail Assistant

Cotton On Group
01.2022 - 11.2022

Office Assistant

Sunshine Magistrates Court
04.2020 - 05.2020

Picker Packer

Elite Staffing
01.2019 - 01.2022

Office Administration Assistant

Victorian Electoral Commission
09.2018 - 12.2018

Bachelor of Criminal Justice -

Australian College of Applied Psychology

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