Rachell Humphreys
Ipswich
Summary
Accomplished hospitality professional with proven expertise in team leadership and operational efficiency at ALH GROUP. Skilled in staff training and customer service, consistently enhancing guest experiences. Adept at managing payroll and cash handling, ensuring compliance and accuracy. Recognized for attention to detail and effective communication, driving business success and employee engagement.
Overview
11
11
years of professional experience
2017
2017
years of post-secondary education
1
1
Certification
Work History
Hospitality Officer
Blue Care Nowlanvil
Flinders View
09.2024 - Current
- Maintained cleanliness of assigned areas using appropriate cleaning supplies and equipment.
- Assisted in inventory management of cleaning supplies and equipment as needed.
- Maintained cleanliness of kitchen equipment and work areas throughout each shift.
- Followed health and safety guidelines to ensure a safe working environment for staff.
- Operated dishwashing equipment to ensure cleanliness of all kitchen utensils and dishes.
- Cleaned dishes, pots, pans and utensils.
- Followed all health code guidelines when handling food items.
- Checked temperatures of freezers, refrigerators and hot holding units regularly to ensure food safety standards were met.
Assistant Manager
ALH GROUP - The Royal Hotel
Beenleigh
05.2024 - 09.2024
- Assisted in managing daily hotel operations and guest services.
- Coordinated staff schedules to ensure proper coverage and efficiency.
- Supported training programs for new team members in hospitality standards.
- Monitored employee attendance records, timekeeping, and payroll information.
- Ensured compliance with safety regulations and company policies.
- Collaborated with management on developing strategic plans for achieving business goals.
Member Engagement Consultant
RACQ Insurance
Eight Mile Plains
06.2023 - 05.2024
- Consulted clients to assess insurance needs and recommend appropriate coverage options.
- Processed policy applications promptly while maintaining compliance with state regulations.
- Educated clients on policy details, terms, and conditions for informed decision-making.
- Participated in training sessions to enhance product knowledge and sales techniques.
- Responded to customer inquiries and problems to promote great service.
Assistant Manager
ALH GROUP - Redbank Plains Tavern
Redbank Plains Tavern
03.2022 - 06.2023
- Assisted in managing daily hotel operations and guest services.
- Coordinated staff schedules to ensure proper coverage and efficiency.
- Supported training programs for new team members in hospitality standards.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Interviewed prospective employees and provided input to HR on hiring decisions.
Cleaner
BlueCare Nowlanvil
Flinders View
10.2021 - 03.2022
- Organized and restocked cleaning supplies to maintain operational efficiency.
- Maintained cleanliness in assigned areas using appropriate cleaning supplies and equipment.
- Assisted in deep cleaning projects as required to maintain facility standards.
- Cleaned bathrooms, including toilets, sinks, countertops, mirrors, and floors.
- Swept and mopped floors, vacuumed carpets, and dusted surfaces.
- Cleaned windows, glass partitions and mirrors with cleaners and sponges.
- Sanitized frequented areas and equipment using approved supplies.
Assistant Manager
ALH GROUP - Redbank Plains Tavern
Redbank Plains Tavern
07.2020 - 10.2021
- Same as previous position at Redbank Plains Tavern
Gaming Manager
ALHG GROUP - Redbank Plains Tavern
Redbank Plains
09.2019 - 07.2020
- Managed daily gaming operations to ensure smooth customer experiences.
- Trained and supervised staff on gaming procedures and customer service standards.
- Monitored compliance with gaming regulations and internal policies for safety.
- Collaborated with vendors to maintain gaming equipment and resolve issues promptly.
- Displayed strong leadership skills when dealing with difficult situations involving patrons or employees.
- Organized and coordinated special events for the gaming area, including tournaments, promotions, and other activities.
Bar Attendant
ALH GROUP - Redbank Plains Tavern
Redbank Plains
01.2019 - 09.2019
- Prepared and served a variety of beverages to customers at the tavern.
- Managed bar operations during peak hours to ensure efficient service.
- Assisted in training new staff on bar procedures and customer service standards.
- Engaged with customers to provide a welcoming and friendly atmosphere.
- Processed payments accurately using point-of-sale systems for customer transactions.
- Prepared mixed drinks, beer, wine, and non-alcoholic beverages in accordance with standard recipes.
- Stocked shelves with liquor, beer, wine, mixers, ice, napkins, straws, glassware as needed.
- Managed closing duties such as restocking items at end of shift.
- Operated cash registers and handled money transactions accurately.
Front Counter Cashier
Nando’s
Riverlink, Ipswich
09.2017 - 01.2019
- Processed customer transactions efficiently at front counter.
- Assisted customers with product inquiries and service requests.
- Maintained cleanliness and organization of front counter area.
- Handled cash drawer management and balanced daily transactions.
- Resolved customer complaints promptly and professionally.
- Trained new cashiers on operational procedures and systems.
- Adhered strictly to food safety protocols at all times while preparing meals for customers.
- Operated Point-of-Sale system efficiently to process customer orders accurately.
Front Counter Cashier
McDonald’s
Goodna
11.2014 - 08.2015
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Promoted specific items to drive sales and achieve add-on purchases.
- Processed sales, returns, and exchanges using POS register system.
- Packed and bagged products according to customer preferences.
- Stocked supplies such as napkins, straws, condiments. for customer convenience.
- Followed proper cash handling procedures to minimize losses due to theft or fraud.
Education
Bremer State High School
Ipswich , QLDSkills
- Staff training
- Operational efficiency
- Team leadership
- Effective communication
- Attention to detail
- Time management
- Cash handling
- Staff scheduling
- Payroll administration
- Customer service
Certification
- RMLV
- RSA
- RSG
- First Aid Certificate
References
References available upon request.
Timeline
Hospitality Officer
Blue Care Nowlanvil
09.2024 - Current
Assistant Manager
ALH GROUP - The Royal Hotel
05.2024 - 09.2024
Member Engagement Consultant
RACQ Insurance
06.2023 - 05.2024
Assistant Manager
ALH GROUP - Redbank Plains Tavern
03.2022 - 06.2023
Cleaner
BlueCare Nowlanvil
10.2021 - 03.2022
Assistant Manager
ALH GROUP - Redbank Plains Tavern
07.2020 - 10.2021
Gaming Manager
ALHG GROUP - Redbank Plains Tavern
09.2019 - 07.2020
Bar Attendant
ALH GROUP - Redbank Plains Tavern
01.2019 - 09.2019
Front Counter Cashier
Nando’s
09.2017 - 01.2019
Front Counter Cashier
McDonald’s
11.2014 - 08.2015
Bremer State High School