Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rael Adukan

27 BERNACCHI ST

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

4
4
years of professional experience

Work History

APS 4 Customer Service Officer

Services Australia
07.2022 - Current
  • Assist customers to access, navigate or interpret services across a range of payments, programs and services.
  • Resolve routine customer enquiries and escalate where appropriate through formal channels
  • Assess customer needs, requirements, entitlements and obligations
  • Advise customers on legislation, policy, procedures, payments and services administered by the agency
  • Provide customer service support at initial point of contact, including meeting, greeting and streaming customers to the appropriate service channel, completing simple first contact resolution enquiries, identifying and prioritising customers who are potentially vulnerable, in distress or who have accessibility issues, and escalating potential issues to the leadership team
  • Provided exemplary level of customer service to customers.
  • Participated in team-building activities to enhance working relationships

Team Member

Coles Supermarket
02.2020 - 12.2023
  • Pursued learning opportunities to advance knowledge and take on leadership position.
  • Contributed to team success by completing jobs quickly and accurately. Maintained productive, efficient approach to all tasks.
  • Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
  • Learned all required tasks quickly to maximize performance.
  • Restocked and organized merchandise in front lanes.
  • Helped customers complete purchases, locate items and join reward programs.
  • Monitored self-checkout systems and provided assistance or intervention where required.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.

Retail Team Member

Kmart
05.2020 - 05.2022
  • Approached browsing customers to initiate conversations to determine buying preferences.
  • Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
  • Helped customers complete purchases, locate items and join reward programs. Actively engaged customers to provide general assistance and information on store merchandise.
  • Balanced and organized cash register by handling cash, counting change and storing coupons.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Displayed merchandise by arranging in appealing ways to boost sales. Increased sales by offering advice on purchases and promoting additional products
  • Folded and arranged merchandise in attractive displays to drive sales. Greeted customers, helped locate merchandise and suggested suitable options.
  • Used POS system to process sales, returns, online orders and gift card activations.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Answered product questions with up-to-date knowledge of sales and store promotions

Education

Senior Secondary -

St Mary Mackillop College
St Peters Paul Campus - Ellerston Ave, Isabella
12.2021

Skills

  • Teamwork
  • Communication
  • Dealing with difficult customers
  • Research skills
  • Active listening
  • Quality of Service
  • Adherence to schedule
  • Voice Biometrics
  • Inbound and Outbound Calling
  • IT knowledge
  • IT skills
  • Basic IT support
  • Client needs assessments
  • Analytical and Critical Thinking

Timeline

APS 4 Customer Service Officer

Services Australia
07.2022 - Current

Retail Team Member

Kmart
05.2020 - 05.2022

Team Member

Coles Supermarket
02.2020 - 12.2023

Senior Secondary -

St Mary Mackillop College

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Rael Adukan