Raelene Cameron
Mackay
Summary
Healthcare professional with proven track record in managing front-desk operations, patient scheduling, and medical records. Known for collaborative approach and achieving efficient office workflows, adapting to changing needs with ease. Skilled in patient communication, appointment coordination, and administrative support.
Overview
8
8
years of professional experience
Work History
Retail Administrator
Amart Furniture
03.2025 - Current
- Maintained a clean, safe, and inviting store environment for both customers and employees through diligent attention to detail.
- Strengthened customer relations through personalized follow-ups on purchases, inquiries or concerns.
- Improved customer satisfaction by providing efficient and courteous administrative support to store management and staff.
- Increased efficiency in order processing by implementing a new system to track orders from placement to delivery.
- Served as a reliable point of contact for customers and staff, fostering a positive work environment and promoting teamwork.
- Organized promotional events, resulting in increased sales and heightened brand awareness.
- Contributed significantly to the success of seasonal sales events by coordinating logistics, promotions, and staffing requirements ahead of time.
Medical Receptionist
Plaza Medical Mackay
09.2024 - Current
- Medical Director
- Pracsoft
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Supported office staff and operational requirements with administrative tasks.
- Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Receptionist
Mackay Surgical Group
09.2023 - 08.2024
- Medical director
- Pracsoft
- Data Entry
- Receiving and Phoning referrals
- Setup of Clinic rooms
- Open and Close of business
- Patient care
- Invoicing
- Scanning
- Emails
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Confirmed appointments, communicated with clients, and updated client records.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
Chiropractic Assistant
Coalfields Spine Care
12.2021 - 08.2023
- Data Entry
- ICON Practice/Hicaps
- Excel/Microsoft/Word
- Cancel/Booking day to day
- Time Management
- Reconciliation of End of Day
- Open/Closing procedures of clinic
- Emails/Scanning
- Telephone Communication
- Rostering
- Xray imaging reports
- Customer Service
- Answered phones to respond to customer questions, provide information and schedule appointments.
- Greeted incoming visitors warmly and directed patients to appropriate areas to keep office running smoothly.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
Medical Receptionist
The Oaktree Family Medical Centre
01.2021 - 12.2021
- Data Entry
- Pracsoft and Medical Director program
- Organising Bookings
- Emailing/Scanning and Faxing
- Customer Service
- Telephone Communication
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Maintained current and accurate medical records for patients.
- Supported office staff and operational requirements with administrative tasks.
Aviation Protection Officer
MSS Security
09.2017 - 01.2021
- Operating detecting devices to screen individuals
- Testing baggage for any explosive materials
- Monitoring and ensuring a sound, ethical environment
- Providing directions and responding to passenger inquiries
- Sending checked baggage through automated screening machines
- Preventing passage of prohibited articles into restricted areas
- Setting bags aside for searching or rescreening as indicated by equipment
- Using equipment such as explosive detection machines or chemical swab systems
- Monitoring passenger flow through screening checkpoints to ensure order and efficiency
- Circulating among visitors, patrons, or employees to preserve order and protect property
- Viewing images of checked bags and cargo, using remote screening equipment, and alert baggage screeners or handlers to any possible problems
- Inspecting carry-on items, using x-ray viewing equipment, to determine whether items contain objects that warrant further investigation
- Reduced risk of security breaches by maintaining strict access control measures for airport facilities.
Ramp Officer and Customer Service Agent
Star Aviation
06.2018 - 02.2019
- Checking in passengers
- Determining or facilitating seating arrangements
- Performing equipment safety checks prior to departure
- Transporting baggage or coordinate transportation between assigned rooms, terminals, or platforms
- Safety Procedure requirements
- Being vigilant
- Maintained strict adherence to industry regulations, minimizing risk exposure for the organization.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Education
Skills
- Appointment scheduling
- Telephone etiquette
- Front desk operations
- Workflow optimization
- Critical Thinking
- Time management
- Adaptable and flexible
- Relationship building
- Flexible schedule
Timeline
Retail Administrator
Amart Furniture
03.2025 - Current
Medical Receptionist
Plaza Medical Mackay
09.2024 - Current
Receptionist
Mackay Surgical Group
09.2023 - 08.2024
Chiropractic Assistant
Coalfields Spine Care
12.2021 - 08.2023
Medical Receptionist
The Oaktree Family Medical Centre
01.2021 - 12.2021
Ramp Officer and Customer Service Agent
Star Aviation
06.2018 - 02.2019
Aviation Protection Officer
MSS Security
09.2017 - 01.2021
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