Raelene Codd

Key responsibilities-

*Operating as the lead point of contact for any or all matters specific to my accounts.

*Building and maintaining strong lasting customer relations.

*Overseeing customer account management , including negotiating contacts and agreements to maximise profit.

*Collate and presentation of monthly basis KPI meetings to all levels of management.

* Work unsupervised and independently

Mainfreight Warehousing Kookaburra

Reception /Administration Support- 2019-Present

Mainfreight Sydney Metro- Kookaburra

Moveit Champion / Rating /Admin Support - 2019-Present

Reception Duties

Directing / Screening calls and transferring to correct department

Daily Management of boom gate , directing people to appropriate area

Booking in all incoming trucks to site

Ensure QR codes are scanned by drivers and team and or visitors

running daily Eva Check-in for site and reporting to management

Controlling Boardroom bookings with team and Management

Signing for all courier deliveries

Administration Requirements

Meet and greet all team members and visitors to site.

SYD Metro Support - Daily rating

- Moveit Champion for Villa Maria , Pernod Ricard and all Metro movements

Ordering of all Stationary

Weekly Update of Logistics Stats Board for Audit

Weekly Update of Metro Stats Board for Audit

Updating Connect regularly with team details

Create Spine Labels for new starters for both Warehousing and Metro

Preparation and collation of Half Yearly & yearly site newsletter

Weekly review of the MFL305 Statement

Any other add hock requests from both Warehousing and Metro Team

• Be the face and voice of the company
• Present a professional image
• Managed multiple tasks and met time-sensitive deadlines.
• Answered central telephone system and directed calls accordingly.
• Answer large volumes of incoming calls daily to resolve customer issues and schedule appointments.
• Manage Boardroom Bookings
• Assist with Customer Service team during busy periods or when required
• Run weekly P& L & collate required information for Quality boards
• Rating
• Manage office orders

• Grew new customer relationships and revenue through sales
• Team as a whole brought in ov er 10 Million in new sales
• Built senior executive relationships
• Collaborated with upper management to implement continuous improvements and exceed team goals.
• Managed accounts to retain existing relationships and grow share of business.
• Developed and executed sales presentations as well as both internal and external product training workshops.
• Communicated progress of monthly and quarterly initiatives to internal and external sales teams.
• Monitored sales team performance, analyzed sales data and reported information to Sales Manager