Rafic Barakat
SADLEIR,NSW
Summary
As a Managing Director of my own business, I am unwaveringly committed to hire and develop the best talent, harnessing their potential to drive exceptional results. My bias for action is a cornerstone of my leadership style, enabling me to steer organizations with a sense of urgency and decisiveness. I take ownership of every aspect of the business, from strategy to execution, to ensure success. Additionally, my customer obsession drives a relentless pursuit of superior service, delivering lasting value to our clients.
Overview
8
8
years of professional experience
Work History
Managing Director
Supercody
01.2016 - Current
- Established and currently manage Supercody, an educational venture dedicated to providing coding education to primary school students in an engaging manner, utilizing robotics and drones. Developed and customized workshops and curricula tailored for child care centres and schools.
- Perform a wide range of administrative functions, encompassing tasks from data entry to budgeting and accounting.
- Oversee and streamline the booking process while nurturing and maintaining positive relationships with centres/clients.
- Strategically design and implement service delivery schedules and timetables, delegating responsibilities to staff to ensure comprehensive client coverage and optimize booking potential.
- Proactively gather and analyze client feedback to enhance service quality and ensure comprehensive coverage of client needs.
- Lead the recruitment, selection, onboarding, and continuous development of a high-performing team, ensuring the delivery of top-quality workshops and services.
- Offer comprehensive support to staff members, with a particular focus on facilitating peak performance, especially during service delivery.
- Swiftly troubleshoot technical and service delivery challenges in real-time to uphold service excellence and consistently meet client expectations.
Education
Master of Science - Science Education
Holy Spirit University
Kaslik - Lebanon06.1999
Skills
- Business Development
- Business Planning
- Business Administration
- Project and operations Management
- Client Relationships
- Recruitment Strategies
- Mentoring and Training
- Staff Management
Languages
English
Full Professional
French
Professional Working
Arabic
Native or Bilingual
Additional Information
Proficient in basic and graphic design software, showcasing a high level of tech-savviness and professional computer literacy.
Timeline
Managing Director
Supercody
01.2016 - Current
Master of Science - Science Education
Holy Spirit University
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