Rafl (Rafelle) Al-Aathamy
Shepparton
Summary
- Adaptable crew member, accurate in completing orders, replenishing serving stations and completing routine and thorough cleaning/inventory.
- Has experience in assisting servers by collecting payments, issuing receipts and handling customer complaints.
- Independent and able to supervise/train new employees, as well as work well in a self-supervised environment.
- Light-hearted and friendly, with some experience in assisting with product deliveries; that is, taking delivery orders, packaging delivery orders, issuing refunds and mitigating customer dissatisfaction.
- Now has a valid driver's permit to be used for completing deliveries.
Overview
4
4
years of professional experience
Work History
Domino's Delivery Expert
Samandeep Nijjar
06.2023 - Current
- Directly interacted with customers to deliver ordered goods.
- Coordinated consistent on-time deliveries of damage-free goods.
- Worked with vendors to schedule daily pickups and weekly deliveries.
- Maintained accurate logs of deliveries and trips, proving details to manager at end of shifts.
- Completed on-time deliveries by choosing best and most efficient routes.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Safely loaded items into delivery vehicle to minimize damage while in transit.
- Reported customer questions, issues and complaints to management.
- Inspected truck equipment and supplies and reported problems and safety hazards to supervisors following each shift.
- Reported suspected mechanical issues quickly to supervisor for remediation.
Crew Member
McDonald's
10.2020 - 11.2021
- Took orders, prepared meals and collected payments.
- Worked front counter, drive-thru and cafe.
- Assisted the Menulog Delivery Crew with packing and organising orders, ensuring that all orders were processed and delivered in a timely and effective manner.
- Front-of-house across multiple roles, including taking orders and operating the POS system.
- Responded to complaints and customer concerns, in order to mitigate customer dissatisfaction and optimise the restaurant dining experience.
Casual Sales Assistant and Cashier
Finer Fruit
09.2019 - 11.2020
- Negotiated prices, terms of sales, and service agreements.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions, including opening and closing the store, monitoring security measures, and ensuring the cash registers were reconciled at start and end of each shift, accounting for errors and resolving discrepancies.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Trained new employees and supervised shifts.
- Restocked and organised products, ensuring that perishable items were stored and displayed according to appropriate OHS business regulations.
- Performed routine, deep-cleaning of entire store and storage rooms, packed pallets, and inventoried all goods regularly.
- Took delivery orders, packaged boxes for delivery, and ensured correct payment procedures were observed, including the correct handling of invoices and customer billing information.
Education
Bachelor of Biomedical Science (Medical) - Biomedical Science/Medical Science
La Trobe University
Bendigo, VIC11.2025
High School Diploma -
Notre Dame College
Shepparton12.2022
Skills
- Knowledge of OHS regulations
- Refund Processing
- Positive Company Representation
- Telephone Etiquette
- Valid Driver's License
- Process Payments and Observe Correct Ordering Procedures
- Employee Training and Supervision
- Excellent Verbal and Written Communication
- Fluency in Three Different Languages, English being 1st Language
- Teamwork and Collaboration
- Dependability and Honesty
- Delivery Records
- Packing Slips
- Stocking and Replenishing
- Order Coordination
- Corporate Policies and Procedures
- Route Planning
- Opening and Closing Procedures
- Package/Shipment Security
- Efficiency and Time Management
- Customer Rapport
Languages
English
Native or Bilingual
Kurdish
Native or Bilingual
Arabic
Native or Bilingual
Timeline
Domino's Delivery Expert
Samandeep Nijjar
06.2023 - Current
Crew Member
McDonald's
10.2020 - 11.2021
Casual Sales Assistant and Cashier
Finer Fruit
09.2019 - 11.2020
Bachelor of Biomedical Science (Medical) - Biomedical Science/Medical Science
La Trobe University
High School Diploma -
Notre Dame College
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